Technical Support

Weave Communications, Inc.

Job Overview

Location

Weave - Headquarters (Lehi, UT)

Job Type

Full-time

Full Job Description

📋 Description

• Weave Support is the lifeblood of customer retention! Our support representatives go above and beyond to ensure that we attend to every detail of our customer’s needs in order to resolve issues in less time and with the utmost level of satisfaction.
• Not only does our support team tackle every call and message with a personalized approach, but they receive extensive amounts of training to become product experts and resolve concerns in a timely and efficient manner.
• In this role, you will get to help our customers continually love Weave by being their superhero in answering the basics of how the Weave product works.
• We will train you on how to triage, direct, and manage customer requests for both product and technical support.
• You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service.
• Training for this role is conducted onsite at our Lehi, UT HQ.
• Full-time positions only (40 working hours between 6am-6pm M-F).
• Reports to: Technical Support Leadership.
• Communicate with customers via inbound phone calls.
• Provide follow up to customers via outbound calls and emails.
• Resolve issues with basic troubleshooting.
• Save the day for our customers by driving an amazing customer experience that makes our customers smile.
• Ability to work in a fast-paced, busy Customer / Tech Support team.
• Experience working with browsers, spreadsheets, and text documents.
• Ability to troubleshoot and resolve basic customer issues.
• Must be hungry to learn, caring towards others, and creative in your problem solving.

🎯 Requirements

• Minimum of 1 year of Customer Support experience.
• Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly.
• Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels.

🏖️ Benefits

• Previous Phone Support experience.
• Knowledge of network infrastructure and connectivity a plus.
• Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved.

Skills & Technologies

Onsite

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Weave Communications, Inc.

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About Weave Communications, Inc.

Weave Communications provides a unified customer communication and engagement platform for small and medium-sized healthcare, dental, optometry, veterinary, and other service businesses. Its cloud software integrates VoIP phone, text messaging, email, scheduling, payments, reviews, analytics, and team collaboration tools into a single interface that syncs with existing practice management systems. The platform automates appointment reminders, billing collections, marketing campaigns, and patient feedback requests while maintaining HIPAA compliance and supporting multi-location practices. Founded in 2011 and headquartered in Lehi, Utah, Weave is publicly traded on the NYSE under the ticker WEAV.

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