Technical Support

Henry Schein, Inc.

Job Overview

Location

Thailand - Remote

Job Type

Full-time

Full Job Description

📋 Description

• Technical Support Specialist at Henry Schein, Inc. plays a critical role in ensuring the seamless operation and customer satisfaction of Connect Dental Digital Products across Thailand. This position is essential for maintaining the reliability and performance of advanced dental technology solutions, directly impacting clinical workflows and patient care outcomes by minimizing downtime and maximizing product usability.
• Day-to-day responsibilities include taking ownership of Connect Dental Digital Products by diagnosing, maintaining, and repairing both software and hardware components; conducting thorough inspections and analyses of equipment damage to determine root causes and implement effective repairs or part replacements; managing technical issues throughout their lifecycle, from initial report to resolution, while coordinating after-sales service follow-ups; delivering product education and training sessions to customers, including live demonstrations and hands-on guidance to ensure proper usage and optimal performance; providing accurate information about product features, benefits, and operational procedures, including arranging and executing product deliveries when required; collaborating closely with Sales teams and other internal stakeholders to align technical support with customer needs and sales initiatives; and performing additional duties as assigned by supervisors to support evolving business objectives.
• Henry Schein, Inc. is a global leader in healthcare solutions, serving dental, medical, and animal health professionals with innovative products, technology, and services. The company operates with a mission to improve access to care and enhance practice efficiency, and this role contributes directly to that mission by ensuring that dental professionals in Thailand can rely on their digital tools to deliver high-quality care. The Thailand-based remote team works within a supportive, collaborative environment that values technical excellence, customer-centricity, and continuous improvement.
• In this role, the successful candidate will develop deep expertise in dental digital technologies, gaining hands-on experience with cutting-edge hardware and software systems used in modern dental practices. They will strengthen their technical troubleshooting abilities, customer communication and training skills, and cross-functional collaboration experience—building a strong foundation for advancement into senior technical support, field engineering, or product specialist roles within Henry Schein’s global organization or the broader healthcare technology sector.

🎯 Requirements

• Proven experience in technical support, field service, or equipment maintenance, preferably with medical, dental, or healthcare technology products.
• Strong diagnostic and problem-solving skills with the ability to troubleshoot complex software and hardware issues independently.
• Excellent communication and interpersonal skills, with experience delivering product training, demonstrations, and clear technical explanations to non-technical users.
• Ability to work remotely while managing time effectively, prioritizing tasks, and maintaining detailed records of service activities.
• Familiarity with dental digital products, imaging systems, CAD/CAM technology, or related clinical equipment is a strong plus.
• Willingness to travel occasionally for on-site support, training, or product deliveries as needed.

🏖️ Benefits

• Competitive salary commensurate with experience, plus performance-based incentives tied to customer satisfaction and service excellence metrics.
• Comprehensive health, dental, and vision insurance coverage for employees and eligible dependents.
• Generous paid time off, including vacation, sick leave, and company-observed holidays, supporting work-life balance.
• Opportunities for professional development and training, including access to Henry Schein’s internal learning platforms and certification programs.
• Remote work flexibility with the necessary tools and equipment provided to perform duties effectively from home.
• Employee assistance program (EAP) offering confidential counseling, financial guidance, and wellness resources.

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Henry Schein, Inc.

Visit Website

About Henry Schein, Inc.

Henry Schein, Inc. is a Fortune 500 distributor of healthcare products and services to office-based dental, animal health, and medical practitioners. Founded in 1932 and headquartered in Melville, New York, the company supplies pharmaceuticals, equipment, software, and practice-management solutions across more than 30 countries. Its offerings include infection-control products, diagnostic equipment, vaccines, and financial services, supported by a global logistics network and value-added consulting. The firm also operates continuing-education programs and sustainability initiatives, serving approximately one million customers while emphasizing efficient supply-chain management and integrated technology platforms for healthcare practices.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.