Job Overview
Location
Markham
Job Type
Full-time
Category
Customer Support
Date Posted
March 18, 2026
Full Job Description
š Description
- ā¢ As a Technical Support Agent at PAR Technology Corporation, you will play a vital role in ensuring seamless restaurant operations for over 100,000 global clients by providing first-level technical support for point-of-sale (POS) systems and related PAR products, directly contributing to customer satisfaction and business continuity in a fast-paced, mission-critical environment.
- ā¢ You will be the frontline advocate for customers, diagnosing and resolving hardware and software issues, logging incidents accurately, following escalation protocols, and maintaining up-to-date knowledge base articlesāall while embodying PARās āBetter Togetherā culture of collaboration and service excellence.
- ā¢ Day-to-day responsibilities include responding to inbound customer inquiries via phone and remote tools, troubleshooting POS terminals, printers, kitchen display systems, and networking issues, documenting all interactions in service management systems, performing remote diagnostics, guiding users through software configurations, and escalating complex cases to Tier 2 support or engineering teams when necessary.
- ā¢ You will also contribute to continuous improvement by identifying recurring issues, suggesting knowledge base updates, participating in team huddles, completing administrative tasks such as ticket tagging and follow-up documentation, and supporting special projects like product testing or training material reviews.
- ā¢ Working within PARās Call Center team, youāll join a diverse, mission-driven group of professionals dedicated to empowering restaurants through reliable technology, backed by over 40 years of industry leadership and a global footprint spanning 110+ countries.
- ā¢ The team operates with a strong emphasis on internal growth, offering clear pathways for advancement into senior support roles, team leadership, or specialized technical positions, supported by mentorship, cross-training, and access to PARās internal learning resources.
- ā¢ In this role, you will develop deep expertise in restaurant technology ecosystems, gain hands-on experience with enterprise-grade POS and hospitality software, refine your technical troubleshooting and customer communication skills, and build a foundation for a long-term career in technical support, IT operations, or customer success within a stable, innovative technology company.
- ā¢ Youāll also cultivate resilience and adaptability by managing variable workloads, supporting after-hours coverage when needed, and collaborating across time zones with internal teams and third-party vendorsāskills highly transferable across the tech and service industries.
šÆ Requirements
- ā¢ 1+ year of customer service or helpdesk experience, preferably in a restaurant, call center, or technical support environment
- ā¢ Solid working knowledge of Windows OS and strong typing skills for efficient data entry and navigation
- ā¢ Reliable broadband/fiber internet connection and access to a backup work location to ensure uninterrupted remote work capability
- ā¢ Fluency in French (both written and spoken) to support PARās bilingual customer base
šļø Benefits
- ā¢ Opportunity for internal promotion and career growth within a company that values development from within
- ā¢ Comprehensive training and ongoing skill development in PARās POS hardware/software and hospitality technology stack
- ā¢ Collaborative, supportive team environment with access to mentorship and cross-functional learning opportunities
- ā¢ Remote work flexibility with the stability of a global, established technology leader (NYSE: PAR)
- ā¢ Exposure to cutting-edge restaurant technology solutions used by over 100,000 locations worldwide
Skills & Technologies
Fiber
Remote
About PAR Technology Corporation
PAR Technology Corporation provides cloud-based point-of-sale and back-office software, integrated hardware, and professional services for restaurants and retail chains worldwide. The Brink POS and PAR Data Central platforms manage orders, inventory, labor, and customer engagement across corporate and franchise locations, while rugged terminals and kitchen systems ensure reliable operations. Founded in 1968, the company supports multi-unit brands such as Taco Bell, Subway, and Arbyās with scalable solutions, analytics, and 24/7 support to improve efficiency and guest experience.
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