Job Overview
Location
Remote USA
Job Type
Full-time
Category
Customer Support
Date Posted
April 25, 2026
Full Job Description
đź“‹ Description
- • The Technical Support Analyst serves as the first point of contact for customer and internal technical support requests, ensuring timely resolution and positive user experiences.
- • Day-to-day duties include troubleshooting basic technical issues related to system access, configurations, and data flow; logging and tracking support tickets; performing initial triage of API, EMR, FTP, or integration issues; and collaborating with Implementation, Customer Success, and Product teams for smooth handoffs.
- • Press Ganey Associates, LLC is a leader in experience measurement, data analytics, and insights for complex industries, with deep roots in healthcare and a global client base focused on improving Human Experiences through technology, data, and expertise.
- • In this role, you will develop foundational technical support skills, gain exposure to SaaS platforms and integrations, enhance communication and problem-solving abilities, and grow within a collaborative, learning-oriented culture that values innovation and ownership.
Skills & Technologies
About Press Ganey Associates, LLC
Press Ganey Associates provides healthcare performance analytics, patient-experience measurement, and safety-quality improvement solutions to hospitals, health systems, physician practices, and payers. Founded in 1985, the company collects and benchmarks patient, employee, and consumer feedback, then delivers software dashboards, consulting, and best-practice guidance that help clients improve clinical outcomes, reduce harm, and enhance caregiver engagement. Its integrated platform combines CAHPS surveys, real-time digital rounding, workforce analytics, and risk-prediction models used by more than 41,000 facilities globally.
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