Job Overview
Location
São Paulo
Job Type
Full-time
Category
Customer Support
Date Posted
April 16, 2026
Full Job Description
📋 Description
- • As a Technical Support Analyst at Yuno Technologies Inc., you will play a critical role in ensuring the reliability and performance of Yuno’s payment orchestration platform by implementing monitoring systems, preventing incidents, and providing frontline technical support to clients.
- • Your day-to-day responsibilities include implementing a robust real-time monitoring system for full workflow visibility, preventing critical incidents before they impact clients, providing data-driven insights to position the NOC as a strategic team, creating standardized processes for operational excellence and scalability, ensuring continuous operational coverage through defined shifts and seamless handovers, delivering Level 1 support to clients as the first line of defense, and assisting backend teams with scripting, bug reproduction, log analysis, basic API testing, and small development activities to build backend knowledge.
- • You will be part of the Implementation & Technical Account Manager Team at Yuno, a company building the payment infrastructure that enables global market participation for all companies through a high-performance payment orchestrator founded by seasoned experts in payments and IT.
- • In this role, you will develop technical expertise in payment systems, monitoring tools, APIs, and scripting while gaining hands-on experience in incident management, client support, and cross-functional collaboration—positioning you to grow into more advanced technical or operational roles within a fast-scaling global fintech.
Skills & Technologies
About Yuno Technologies Inc.
Yuno Technologies Inc. offers a global payment orchestration platform that unifies multiple payment providers, fraud-prevention tools, and alternative payment methods through a single API and dashboard. The company enables merchants to route transactions dynamically, add new payment options quickly, and consolidate reporting and reconciliation across regions. Headquartered in Miami with operations in Latin America, Europe, and Asia, the platform serves e-commerce, marketplaces, and on-demand businesses seeking to optimize authorization rates, reduce costs, and streamline payment operations worldwide.
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