Technical Support Engineer 1

📋 Description

• • As a Technical Support Engineer 1 at Agiloft Inc., you will be on the front lines of delivering excellent customer experiences by assisting users with technical support inquiries related to Agiloft’s data-first contract lifecycle management (CLM) software.
• • Your day-to-day responsibilities include handling customer calls, submitting and updating support tickets, performing administrative duties such as license generation, product installation, and server refreshes, and collaborating with the technical support team to resolve customer issues efficiently and effectively.
• • Agiloft is a growing, vibrant, and successful global leader in CLM software, trusted by organizations worldwide for its flexible, no-code Data-first Agreement Platform (DAP), powerful AI capabilities, and robust integrations, with nearly 100% customer satisfaction on initial implementations and a 97% annual renewal rate.
• • You will work in a supportive environment that values employee experience as a driver of customer experience (EX = CX), with access to Employee Resource Groups (ERGs), floating holidays, and quarterly wellness days, while building expertise in enterprise software support and growing your technical and interpersonal skills in a mission-driven company.