Technical Support Engineer

📋 Description

• • As a Technical Support Engineer at Adyen N.V., you will serve as the primary point of contact for our global merchant base, acting as the crucial first interface for their payment and financial technology needs.
• • This role is pivotal in ensuring our merchants can seamlessly process payments and continue to expand their businesses, directly impacting their success and Adyen's growth.
• • You will be an integral part of a highly merchant-focused, motivated, and collaborative international team, bringing together diverse backgrounds and skill sets to achieve shared success.
• • Operating within a 24/7 business environment, you will contribute to a 'follow the sun' support model, ensuring continuous assistance for our merchants across different time zones.
• • To maintain this high level of service, the role occasionally requires participation in a planned, rotating schedule for weekend and holiday coverage, with compensation provided through time off and additional pay.
• • Your extensive knowledge of the Adyen platform, its APIs, and underlying web technologies will be a core asset, valued by both our merchants and internal teams.
• • You will become a key source of knowledge, deeply understanding the Adyen platform, its APIs, the associated web-stack technologies, and industry-standard integration methods and best practices.
• • Your responsibilities will encompass supporting merchants throughout their entire lifecycle, providing direct, expert technical assistance to resolve their queries and challenges.
• • You will act as an internal product advocate, actively tracking product processes and contributing to the platform's evolution by channeling feedback and identifying issues reported by merchants.
• • A significant part of your role will involve advising merchants on the most effective implementation practices for Adyen's solutions, as well as proactively addressing and resolving their specific technical issues.
• • You will recognize that every interaction with a merchant is a critical customer service experience, and you will strive to deliver a seamless, global support experience that transcends geographical boundaries and time differences.
• • Your strong written and verbal communication skills in English will be essential for effectively interacting with a diverse international clientele.
• • You will demonstrate innovative thinking and possess strong problem-solving capabilities, with the agility to quickly adapt to new processes and procedures while managing a wide array of technical support requests and challenges.
• • A strong affinity for API troubleshooting, familiarity with tools like Postman, a solid understanding of internet technologies, and knowledge of technical processes such as HTML, JavaScript, and scripting are crucial for success in this role.
• • You will be a self-driven individual, demonstrating flexibility and the ability to maintain high levels of productivity with minimal supervision, taking full accountability for your work and the results you deliver.
• • Previous exposure to environments characterized by uncertainty is highly valued, showcasing a proven track record of successfully navigating and resolving ambiguity.
• • You will be adept at making quick, informed decisions under pressure, effectively prioritizing tasks based on urgency, necessity, and both internal and external requests.
• • Adyen is committed to fostering a diverse, equitable, and inclusive environment, recognizing that unique perspectives are essential for innovation and problem-solving. We welcome individuals from all backgrounds to be their true selves.
• • We encourage candidates from underrepresented communities to apply, even if they don't meet 100% of the listed qualifications, as we value potential and encourage reconsideration.
• • The hiring process is designed to be smooth and enjoyable, with an aim to respond to applications within 5 business days and a typical interview process duration of approximately 4 weeks, though this may vary.
• • This is a full-time position based in our Amsterdam office, emphasizing an office-first approach with a requirement for 3 days of in-office collaboration per week, as remote-only roles are not offered.
• • You will be instrumental in empowering merchants by providing them with the technical expertise and support they need to leverage Adyen's comprehensive financial technology platform to its fullest potential.