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Technical Support Engineer

HappyRobot AI Inc.

Job Overview

Location

India

Job Type

Full-time

Full Job Description

📋 Description

• Provide first-line technical support to customers and internal teams for HappyRobot AI’s enterprise-grade AI workforce platform.
• Diagnose and troubleshoot complex technical issues spanning software, hardware, and integrated enterprise systems.
• Guide customers through product setup, configuration, and implementation of best practices for optimal platform usage.
• Escalate unresolved or high-priority technical issues to the engineering team with clear documentation and reproduction steps.
• Maintain accurate, detailed records of all customer interactions, resolutions, and ticket histories within the support system.
• Create, update, and refine technical documentation including FAQs, knowledge base articles, and user guides to improve self-service capabilities.
• Identify patterns in recurring customer issues and propose actionable product improvements to engineering and product teams.
• Collaborate cross-functionally with engineering, product, and customer success teams to enhance overall customer experience and product reliability.
• Translate complex technical concepts into clear, accessible language for non-technical users across diverse industries and regions.
• Ensure timely resolution of support tickets while maintaining high standards of customer satisfaction and service quality.
• Contribute to the continuous improvement of support workflows, tooling, and documentation standards to scale support operations.
• Monitor customer feedback and support trends to inform product enhancements and reduce future support volume.
• Work within a fast-paced, high-growth AI startup environment where technical accuracy and customer responsiveness directly impact enterprise operations.
• Participate in on-call rotations or shift-based support as needed to ensure 24/7 coverage for critical enterprise clients.
• Maintain strict confidentiality and compliance with data protection policies when handling customer and system data.

🎯 Requirements

• 1+ years of experience in a technical support or related role
• Strong troubleshooting and problem-solving skills for software and system-level issues
• Excellent written and verbal communication skills, with ability to explain technical concepts to non-technical users
• Experience creating and maintaining technical documentation, knowledge bases, or user guides
• Familiarity with customer support ticketing systems and support tools
• Proactive, customer-focused mindset with attention to detail

🏖️ Benefits

• Competitive salary + equity in a high-growth startup backed by a16z and Y Combinator
• Opportunity to take full ownership of projects and ship fast in a fast-growing AI company
• Work with a world-class team of engineers and builders at the forefront of enterprise AI
• Join a company with double-digit ARR growth and global enterprise clients

Skills & Technologies

Onsite

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HappyRobot AI Inc.

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About HappyRobot AI Inc.

HappyRobot AI builds voice AI agents that automate repetitive phone calls for logistics, freight, and supply-chain companies. Its cloud platform lets shippers, brokers, and carriers offload tasks like appointment scheduling, check calls, and rate negotiation to conversational bots that integrate with TMS, ELD, and CRM systems via API. The company targets mid-market and enterprise freight operations seeking to cut labor costs and accelerate data entry without sacrificing accuracy or carrier relationships.

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