Technical Support Engineer

QuickNode Inc.

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Support Engineer, you will be working on everything from answering simple support requests from potential customers about our service to setting up a local proxy to debug outgoing Web3 requests.
• You will be responsible for ensuring that we provide resolutions to customers quickly and when that is not possible, translate customer hardships into actionable items for our developer team to fix.
• Our network is servicing more than 10 billion requests per month, so you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling, and more.
• You won’t be alone because we expect every Engineer to spend time on customer support, on a rotating basis, to understand our customers better.
• We’re looking for a self-starter, who is communication-focused with a deep sense of ownership and a team mentality to collaborate on achieving high-quality customer experience.
• We’re looking for an individual who does not need constant supervision to track issues, reproduce customer issues, etc.
• You can expect to meet on a daily basis to go over customer issues, task progress and design solutions.

🎯 Requirements

• 1+ years of experience in a technical support role.
• 1+ year of experience in Blockchain (or personal project equivalent).
• Advanced scripting in more than one of the following languages: Python, GoLang, Ruby, Bash.
• Internet core protocol knowledge: DNS, TCP/SSL, HTTP, etc.
• The Ethereum JSON RPC spec: https://eth.wiki/json-rpc/API.
• Experience in maintaining infrastructure as code (Terraform and preferably Ansible, but experience in Salt, Puppet or Chef is acceptable).
• Expertise in managing Linux hosts.
• Experience with proactive alerting and monitoring systems technologies.
• Dealing with technical customer support (troubleshooting, CLI tools, Linux).
• Adept at setting up software you may be unfamiliar with.
• Being extremely thorough in debugging and documenting issues for other teams.
• Capable of preemptively solving complex problems prior to their impacting multiple customers.
• Used to documenting your processes and sharing knowledge.

🏖️ Benefits

• Competitive benefit package in all locations where we operate.
• Total rewards practices impact the lives and wellbeing of our employees.
• We will never stop learning about the market, our business, your needs, and how best to achieve our goals through thoughtful and data-driven practices.
• We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Skills & Technologies

Python

Ruby

Terraform

Linux

Remote

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QuickNode Inc.

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About QuickNode Inc.

QuickNode provides blockchain infrastructure services, offering RPC endpoints, APIs, and developer tools for Ethereum, Bitcoin, Polygon, Solana, and other networks. Its platform delivers high-performance node access, real-time data streaming, analytics, NFT and DeFi APIs, and security features to enable enterprises and developers to build, scale, and monitor decentralized applications without operating their own nodes.

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