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Technical Support Engineer - APAC

Nooks Platform Inc.

Job Overview

Location

Philippines

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Support Engineer at Nooks Platform Inc., you will play a crucial role in delivering an exceptional user experience by helping customers get the most value from the Nooks AI-powered GTM Agent Workspace, ensuring they are delighted with their product experience.
• Day to day, you will provide prompt, empathetic, and clear communication to resolve user issues via Slack, live chat, and email; debug and troubleshoot complex technical problems across the platform; collaborate with engineering teams to escalate and resolve issues; meet KPIs for response and resolution times and customer satisfaction; proactively identify patterns in support requests to address root causes and advocate for customer needs; and contribute to a robust knowledge base by creating Help Center articles and mentoring teammates.
• You will join a fast-paced, early-stage startup that has tripled ARR each year for three years, serves over 1,500 customers including Notion, HubSpot, and Rippling, and is backed by top VCs like Kleiner Perkins, operating at the forefront of applying AI to transform sales workflows.
• In this role, you will develop deep expertise in a rapidly evolving AI-powered SaaS platform, sharpen your technical troubleshooting and customer advocacy skills, shape support processes and knowledge base foundations, and grow your impact as an early member of a high-caliber team turning the art of sales into a scalable science.

🎯 Requirements

• 3+ years of Technical Support experience providing end-user support on complex, feature-rich, constantly iterating B2B SaaS platforms
• Demonstrated success providing support through Slack, live chat channels, and email
• Proficient in real-time troubleshooting, including video conferencing and remote access
• Excellent written and verbal communication skills
• Self-starter with experience learning and working with a rapidly changing SaaS platform in an early-stage startup
• Proven ability to work independently and manage multiple tasks efficiently

🏖️ Benefits

• Opportunity to work remotely from the Philippines supporting APAC customers
• Chance to join a high-growth startup that has tripled ARR annually for three years and raised $70M+ from top VCs
• Role in shaping support operations, processes, and knowledge base as an early team member
• Exposure to cutting-edge AI applied to sales workflows with customers like Notion, HubSpot, and Rippling
• Collaborative, cross-functional environment working closely with engineering, product, and customer success teams
• Culture of continuous learning through mentoring, knowledge sharing, and contributing to Help Center articles

Skills & Technologies

Remote

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Nooks Platform Inc.

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About Nooks Platform Inc.

Nooks Platform Inc. provides an AI-powered sales development platform that automates prospecting workflows for B2B teams. The product combines auto-dialing, parallel dialing, AI call coaching, call analytics, and CRM sync to help reps reach more leads, increase connect rates, and book meetings faster. It integrates with Salesforce, HubSpot, Outreach, and other sales tools to streamline sequences, surface live intent signals, and surface coaching insights from conversation data. Founded in 2020 and headquartered in San Francisco, the company serves high-growth SaaS and tech companies seeking to scale outbound pipeline generation without proportionally growing headcount.

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