Job Overview
Location
Remote - USA
Job Type
Full-time
Category
Software Engineering
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary technical owner for escalated Drone as First Responder (DFR) issues spanning drones, docks, command-and-control software, video streaming, DAA behavior, and third-party integrations.
- • Perform deep log-level investigations using observability and troubleshooting tools to diagnose complex hardware and software failures in live and test environments.
- • Translate technical root cause analyses into clear, actionable engineering-ready defect reports and customer-facing resolution summaries.
- • Troubleshoot end-to-end DFR workflows including pre-flight, in-flight, and post-flight operations across FlockOS, CAD, VMS, DAA, and public safety IT systems.
- • Identify recurring technical patterns and proactively strengthen internal knowledge bases to accelerate resolution times for Tier 1 and Tier 2 support teams.
- • Maintain and update troubleshooting documentation and knowledge base content to ensure accuracy and accessibility across the DFR support organization.
- • Collaborate with Aviation Engineering, Technical Account Managers, Safety, Product, and deployment teams to bridge technical findings with operational needs.
- • Participate in crash post-mortems and incident reviews alongside Safety teams to improve system reliability and response protocols.
- • Act as a technical liaison between customer-facing teams and internal engineering teams, translating complex issues into digestible communication paths.
- • Support scheduled on-call rotations to respond to urgent DFR operational incidents and ensure customer mission-readiness.
- • Independently own and drive resolution of ambiguous, undocumented issues without predefined playbooks, partnering with Engineering to validate root causes.
- • Contribute to improving escalation quality, handoff processes, and support workflows based on operational learnings and customer impact analysis.
- • Achieve full operational proficiency in DFR platform components—including drones, radar systems, docking stations, and video streaming infrastructure—within the first 30 days.
- • Begin independently managing a portfolio of DFR technical support cases by day 60, driving investigation, communication, and resolution without direct oversight.
- • By 90 days, become a trusted resource for high-impact DFR escalations and help shape the future-state support model through scalable process improvements.
🎯 Requirements
- • FAA Part 107 certification required, or ability to obtain and maintain it quickly in role
- • 4+ years of advanced technical support, technical operations, or systems troubleshooting experience in complex hardware/software environments
- • Strong technical troubleshooting skills including log analysis, failure interpretation, issue isolation, and problem reproduction
- • Hands-on familiarity with drones, docks, radar, video streaming systems, and integrated public safety workflows
- • Experience writing clear, engineering-ready defect reports with actionable reproduction details
- • Must be available for occasional, scheduled on-call support
🏖️ Benefits
- • Flexible PTO plus 11 company holidays
- • Fully-paid health benefits including Medical, Dental, and Vision, with HSA match
- • 12 weeks of 100% paid parental leave; birthing parents eligible for additional 6-8 weeks of physical recovery time
- • $150 monthly WFH stipend
- • $750 one-time home office stipend
- • $300 annual productivity stipend for tools like Audible, Calm, Masterclass, or Duolingo
- • $50,000 lifetime maximum benefit for eligible adoption, surrogacy, or fertility expenses through Maven
- • Pet insurance through Pumpkin
- • Carta Tax Advisor sessions for equity and grant tax planning
- • Access to four Employee Resource Groups (ERGs): Women of Flock, Flock Proud, LEOs, and Melanin Motion
- • Criminal Justice Information Services (CJIS) certification required post-hire
Skills & Technologies
Remote
Degree Required
About Flock Safety Inc.
Flock Safety provides cloud-based automated license plate recognition and video analytics for law enforcement, private communities, and businesses. Its solar-powered cameras capture vehicle details, detect crimes such as theft and violent offenses, and generate evidence packages accessible via a web platform. The company emphasizes privacy controls, encrypted data handling, and configurable retention policies. Deployed across thousands of U.S. neighborhoods and agencies, the system integrates with existing public safety workflows to accelerate investigations, reduce response times, and improve crime clearance rates without adding patrol resources.
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