Job Overview
Location
US - Headquarters - Maryland - Columbia
Job Type
Full-time
Category
Cybersecurity
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As a Technical Support Engineer at Tenable, you will play a pivotal role in bridging the gap between Tenable’s cybersecurity products and its customers, ensuring timely resolution of technical issues and contributing to the reduction of cyber risk for organizations worldwide.
- • Day to day, you will troubleshoot and analyze customer technical inquiries, use remote troubleshooting techniques, analyze vulnerability scan results and log events, recreate software issues in a lab environment, and provide clear, actionable guidance to customers while maintaining deep product knowledge and capturing feedback for product improvement.
- • You will join Tenable’s Technical Support team at its Columbia, MD headquarters, working in a hybrid environment alongside Sales, Customer Advocacy, R&D, and Operations teams in a culture that values belonging, respect, and excellence, supporting 44,000 global organizations including 65% of the Fortune 500.
- • In this role, you will develop expertise in vulnerability management, enterprise technical support, and AI-driven support tools, while gaining opportunities for career advancement within Technical Support or other Tenable organizations, and strengthening your analytical, communication, and problem-solving skills in a fast-paced, mission-driven environment.
🎯 Requirements
- • Bachelor’s degree in a technical field or equivalent experience
- • 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
- • Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments
- • Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally
- • Strong analytical and problem-solving skills, with the ability to learn quickly
- • Excellent written and verbal communication; customer-focused mindset
- • Ability to manage multiple priorities in a fast-paced environment
- • Flexibility to work occasional weekends or holidays
- • Must be able to work hybrid/onsite at HQ in Columbia, MD
🏖️ Benefits
- • Medical, dental, vision, disability and life insurance
- • 401(k) retirement savings with company match
- • Employee stock purchase plan
- • Employee referral program
- • Flexible spending accounts
- • Employee Assistance Program (EAP)
- • Education assistance
- • Parental leave
- • Paid time off (PTO)
- • Company-paid holidays
- • Health and wellness events
- • Community programs
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Tenable, Inc.
Tenable, Inc. provides cybersecurity exposure management software that helps organizations identify, assess, and prioritize vulnerabilities across IT, cloud, and operational technology environments. Its Nessus vulnerability scanner and Tenable.io platform deliver continuous visibility into assets, misconfigurations, and threats, enabling risk-based remediation workflows. Founded in 2002, the company serves enterprises, government agencies, and managed security providers worldwide, integrating with SIEM, ticketing, and patch management systems to reduce cyber risk and compliance gaps.
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