Job Overview
Location
Atlanta
Job Type
Full-time
Category
Customer Support
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • Technical Support Engineer II at Smarsh, Inc. plays a critical role in ensuring customers in regulated industries receive timely and effective technical assistance to manage risk and maintain compliance across digital communications.
- • Day-to-day responsibilities include providing industry-best service to customers and partners via assisted and digital support channels, resolving complex technical issues, ensuring rapid response and resolution of inbound requests, and contributing to team readiness and support delivery excellence.
- • The Global Technical Support team is recognized for delivering industry-leading service, with advanced roles serving as technical leaders for assigned products and technologies, and leadership focused on maintaining high-performance support operations.
- • In this role, you will develop deep expertise in Smarsh’s compliance and risk management platforms, enhance your technical troubleshooting skills across 80+ communication channels, and grow into a trusted technical advisor capable of solving the most challenging customer issues while contributing to team performance and process improvement.
🎯 Requirements
- • Experience providing technical support in a customer-facing role
- • Strong troubleshooting and problem-solving skills for complex technical issues
- • Ability to communicate effectively with customers and partners across multiple support channels
- • Familiarity with ticketing systems and support delivery processes
- • Experience working in a fast-paced, high-volume support environment
- • Knowledge of compliance, risk management, or regulated industries is a plus
🏖️ Benefits
- • Opportunity to work with a fast-growing company recognized on the Inc. 5000 list since 2008
- • Exposure to cutting-edge technology in digital communications risk management
- • Career growth potential into technical leadership or specialized support roles
- • Collaborative team environment focused on high performance and continuous improvement
- • Chance to make a tangible impact on customer compliance and risk mitigation outcomes
Skills & Technologies
About Smarsh, Inc.
Smarsh provides cloud-based archiving, supervision, and compliance solutions for electronic communications in regulated industries. It captures email, social media, mobile messaging, voice, and collaboration platform data, indexing and storing it for retention, retrieval, and oversight. The platform supports SEC, FINRA, FCA, GDPR, and other global regulations with automated policy enforcement, e-discovery, and analytics. Financial services, government, and healthcare organizations use Smarsh to manage risk, ensure regulatory compliance, and reduce litigation exposure. Founded in 2001, the company is headquartered in Portland, Oregon, with offices in the U.S., U.K., and India.
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