Technical Support Executive (3rd Line) - 1 year FTC

Awin Group AG

Job Overview

Location

London, England, United Kingdom

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Support Executive (3rd Line) on a 1-year Fixed Term Contract, you will serve as an Integration Analyst within Awin’s Technical Services department, playing a critical role in onboarding top brands onto the affiliate network by ensuring seamless implementation of bespoke online tracking technology.
• Day to day, you will act as the technical liaison between clients’ marketing and technical teams, isolate and resolve integration errors, provide clear technical guidance, review team members’ work for sign-off, contribute to monthly integration targets, administer internal and external knowledge bases, train colleagues, and test new platform developments.
• You will join a fast-paced, collaborative Technical Services team at Awin Group AG, a global leader in affiliate marketing and part of the Axel Springer group, known for its dynamic, inclusive, and socially conscious culture that values diversity, authenticity, and innovation.
• In this role, you will deepen your expertise in web technologies (HTML, SQL, JavaScript, PHP), e-commerce platforms, and technical integration processes, while developing stakeholder management, problem-solving, and process optimization skills that form a strong foundation for career progression within the company.

🎯 Requirements

• Strong analytical skills with the ability to see the bigger picture and understand technical systems holistically
• Excellent communication skills, preferably backed by customer service experience, with a focus on relationship building
• Proficiency in web languages including HTML, SQL, JavaScript, and ideally PHP, along with familiarity with e-commerce platforms
• IT-related degree or equivalent relevant work experience
• Self-motivated, proactive, and able to work effectively both independently and as part of a team in a fast-paced environment

🏖️ Benefits

• Flexi-Week: Four-day workweek with one lighter or fully disconnected day per week at full pay, without reducing annual holiday allowance
• Flexi-Office: Hybrid working model offering international collaboration, trust, and autonomy through flexible office attendance
• Work Expense Contribution & Remote Working Furniture: Monthly allowance for home office running costs and a furniture package to support a comfortable remote workspace
• Private Medical Insurance: Comprehensive coverage for health, vision, and dental treatments
• Pension: Regular company contributions to support long-term retirement savings
• Additional perks: Electric Vehicle and Cycle to Work schemes, Workplace Nursery Benefit, global wellbeing initiatives, learning via Awin Academy, and peer-to-peer recognition programmes

Skills & Technologies

JavaScript

PHP

Remote

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Awin Group AG

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About Awin Group AG

Awin operates a global affiliate marketing network connecting advertisers with publishers across retail, finance, travel and other sectors. Founded in 2000, the Berlin-based company provides tracking, reporting and payment solutions that enable performance-based partnerships. Its platform supports more than 241,000 active publishers and 21,200 advertisers in over 180 countries, processing over 211 million sales in 2023. Awin merged with ShareASale in 2017 and is owned by Axel Springer and United Internet.

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