Job Overview
Location
Bulgaria
Job Type
Full-time
Category
Customer Support
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • Technical Support I is a dual role combining customer-facing support with operational responsibilities such as transaction processing, payouts, and account verification within GoDaddy’s Investors and Enterprise Operations - Services & Care team.
- • Day-to-day responsibilities include communicating with customers via email, phone, chat, or internal systems; troubleshooting technical and operational issues using diagnostic tools and knowledge articles; processing transactions and ID verification; maintaining detailed case documentation in Salesforce and other tools; and participating in training and skill-building activities.
- • The role is based remotely in Bulgaria with flexible scheduling within department hours (10:30am EEST to 1:30am EEST, 7 days a week), including weekend work, and occasional office visits for team meetings or events.
- • You will develop deeper product knowledge, improve technical troubleshooting skills, and grow within a high-performing support organization by helping customers, solving problems, and learning new systems in an escalated support environment that values quality, empathy, and attention to detail.
🎯 Requirements
- • Fluency in English (written and spoken)
- • 1+ years of customer support or technical support experience
- • Experience using support tools such as Salesforce, Confluence, or similar platforms
- • Strong attention to detail and ability to work with accuracy in a fast-paced environment
- • Ability to follow structured procedures while handling a variety of customer and operational tasks
🏖️ Benefits
- • Paid time off
- • Retirement savings (e.g., 401k, pension schemes)
- • Competitive health benefits
- • Employee stock purchase plan
- • Parental leave and other family-friendly benefits
- • Access to Employee Resource Groups and a diverse, inclusive culture
Skills & Technologies
About GoDaddy Inc.
GoDaddy Inc. is a publicly traded internet domain registrar and web hosting company headquartered in Tempe, Arizona. Established in 1997, it provides domain name registration, website hosting, SSL certificates, website building tools, email hosting, and cloud-based products to individuals and small-to-medium businesses worldwide. The company operates a large network of data centers and supports over 84 million domains for approximately 21 million customers. GoDaddy generates revenue through subscription-based services, domain renewals, and add-on products, and serves markets in North America, Europe, Asia-Pacific, Latin America, and the Middle East.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
