Technical Support Manager

Attio Ltd

Job Overview

Location

United Kingdom

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Support Manager at Attio Ltd, you will lead and develop a team of Technical Support Specialists to maintain exceptional customer experience and drive operational excellence in a fast-growing SaaS environment.
• Day to day, you will hire, onboard, coach, and develop support specialists; manage technical escalations with Product and Engineering teams; advocate for customer needs across the organization; build scalable support systems and processes; collaborate cross-functionally to improve customer outcomes; and own team performance metrics including CSAT and operational health.
• Attio is a CRM built for the AI era, backed by $116M from top-tier investors including GV, Redpoint, and Balderton, serving ambitious go-to-market teams with a focus on clarity, care, and quality in every customer interaction.
• In this role, you will develop leadership expertise in scaling support functions, deepen technical SaaS knowledge, influence product direction through customer advocacy, and build operational systems that enable sustainable growth while maintaining a 98% CSAT average.

🎯 Requirements

• 3+ years building, managing, and developing remote B2B support teams
• 5+ years in customer-facing roles supporting technical SaaS products
• Confident troubleshooting APIs, AI products, CRMs, integrations, and workflow tools
• Experience creating systems, processes, and tooling that improve outcomes for customers and internal teams
• Strong cross-functional collaboration skills in fast-moving, early-stage environments

🏖️ Benefits

• Opportunity to do the best work of your career at a high-growth, investor-backed SaaS company
• Work with a team obsessed about details and energized by technical frontier challenges
• Play a key role in shaping Attio’s support function and product roadmap
• Maintain and raise the bar on industry-leading customer satisfaction (98% CSAT average)
• Collaborate closely with Product, Engineering, Marketing, and Operations teams

Skills & Technologies

Remote

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Attio Ltd

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About Attio Ltd

Attio Ltd provides a customizable, API-first customer relationship management platform designed for modern teams. The software blends spreadsheet flexibility with database power, letting companies model complex data, automate workflows, and integrate seamlessly with existing tools. Founded in London and backed by venture capital, Attio serves scaling startups and enterprises that need real-time collaboration, granular permissions, and deep configurability without traditional CRM complexity.

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