Job Overview
Location
Remote - US
Job Type
Full-time
Category
Customer Support
Date Posted
April 16, 2026
Full Job Description
📋 Description
- • The Technical Support Provider role at TruBridge is essential for ensuring seamless operation of electronic billing software, specifically supporting Eligibility Verification and Patient Liability Estimator service lines, directly impacting client satisfaction and revenue cycle management efficiency.
- • Day-to-day responsibilities include assisting internal and external customers with technical support for machine readable files and shoppable services, providing eligibility verification support for RCM or third-party EHR systems, creating and modifying Good Faith Estimate letters, modeling and reviewing PLE profiles, answering incoming call queues, monitoring manual support queues, and conducting research and special projects as assigned by management.
- • TruBridge is a healthcare technology company focused on improving financial and operational performance for healthcare providers through innovative billing and revenue cycle solutions, with a commitment to customer success and technical excellence.
- • In this role, the individual will develop deep expertise in healthcare billing systems, eligibility verification processes, and patient liability estimation tools, while strengthening troubleshooting, communication, and problem-solving skills in a fast-paced, remote support environment.
🎯 Requirements
- • High degree of self-motivation and strong organizational skills
- • Above average oral and written communication skills
- • Ability to work independently with a high degree of critical thinking
🏖️ Benefits
- • Remote work flexibility within the United States
- • Opportunity to support critical healthcare billing and eligibility verification systems
- • Exposure to specialized healthcare technology platforms including Eligibility Verification and Patient Liability Estimator services
Skills & Technologies
About TruBridge
TruBridge is a healthcare solutions company that provides comprehensive revenue cycle management, electronic health record (EHR), and various technology and services designed to enhance the financial and operational health of healthcare organizations. Serving rural, critical access, and community hospitals, as well as ambulatory clinics and providers across the U.S., TruBridge empowers clients to simplify workflows, improve financial outcomes, and deliver better patient care. With over 45 years of healthcare experience and trusted by more than 1,500 clients, the company focuses on creating stronger communities by ensuring healthcare organizations remain independent and financially stable. They specialize in tailoring solutions to unique client needs, clearing the way for care.
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