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This position was posted on July 9, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Mexico City
Job Type
Full-time
Category
Customer Support
Date Posted
July 9, 2026
Full Job Description
đź“‹ Description
- • As a remote-first company, Peek is hiring a friendly, passionate, and self-motivated Partner Support Representative to help our activity partners grow their businesses using Peek’s SaaS platform PeekPro.
- • The Partner Support Representative acts as the first line of defense for product questions and technical troubleshooting.
- • The ideal candidate adapts well to a fast-paced environment, provides a high degree of professional responsiveness and follow-up to our existing and potential partners, and demonstrates strong problem-solving skills.
- • The Partner Support Associate will work in unison with other Support team members, as well as provide information reviewed by our Product and Engineering teams as they work to improve PeekPro.
- • This full-time role is entirely remote and will report to a Team Lead in the United States.
- • Our collaborative and rapidly evolving team will rely on the Associate to make our partners’ day by solving issues completely, quickly, and correctly.
- • Responsibilities include following up and seeing through resolutions on customer inquiries across channels, crafting informative messages in response to product- and tech-related queries, and representing the voice of our customers internally at Peek.
- • The Associate will also learn Peek’s rapidly evolving products, contribute suggestions from their built experience on updating our Helpdesk and templates, and meet monthly performance minimums.
- • The ideal candidate has 2+ years of experience in customer service and/or technical support, full-time availability, excellent English written, oral, and interpersonal communication skills, and natural enthusiasm for helping people solve technical problems.
- • The Partner Support Representative will work closely with the Support team to provide timely and accurate responses to customer inquiries, and will be responsible for maintaining a high level of customer satisfaction.
- • The role requires strong problem-solving skills, patience, and the ability to troubleshoot and teach new software to non-tech-savvy operator partners.
- • The Associate will also be responsible for learning and utilizing Peek’s internal tools and systems, including Zendesk, Salesforce, JIRA, Slack, and G-Suite.
- • The ideal candidate is a team player who is able to work collaboratively with other departments, including Product and Engineering, to provide the best possible support to our partners.
- • The Partner Support Representative will be responsible for maintaining accurate records and reporting metrics, and will be expected to meet performance minimums.
🎯 Requirements
- • 2+ years of experience in customer service and/or technical support
- • Full-time availability
- • Excellent English written, oral, and interpersonal communication skills
- • Natural enthusiasm for helping people solve technical problems
- • Patience and ability to troubleshoot and teach new software to non-tech-savvy operator partners
🏖️ Benefits
- • $20.800 MXP gross monthly salary
- • Health Coverage through Allianz
Skills & Technologies
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About Peek Travel Inc.
Peek Travel Inc. provides a SaaS booking platform for tours, activities and attractions. Its cloud software equips operators with online storefronts, real-time inventory, payment processing and marketing tools. Travelers discover and reserve experiences via web and mobile interfaces, while merchants manage pricing, scheduling and customer data. The company serves thousands of activity providers across the United States and internationally.
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