Job Overview
Location
United States
Job Type
Full-time
Category
Customer Support
Date Posted
April 1, 2026
Full Job Description
đź“‹ Description
- • As a Technical Support Specialist at Attio Ltd, you will serve as the trusted voice of the company to its customers, playing a pivotal role in maintaining the team’s exceptional 98% CSAT average by delivering fast, friendly, and technically sound support across email, chat, and video calls. Your work directly impacts customer satisfaction, retention, and the overall perception of Attio as a leader in B2B SaaS support, ensuring every interaction reflects the company’s commitment to clarity, care, and quality.
- • Day to day, you will diagnose, reproduce, and resolve technical issues involving Attio’s CRM platform, APIs, and integrations; document bugs and collaborate closely with Engineering to ensure timely fixes; contribute to the Help Center, FAQs, and internal documentation in Notion and Guru; refine support processes for smoother customer experiences; build and maintain deep product mastery of Attio’s functionality, upcoming releases, and new features; partner with customers to understand their goals and workflows, providing consultative, scalable solutions that go beyond immediate issue resolution; and collaborate cross-functionally with Product, Engineering, and Support teams to advocate for customer feedback and drive operational excellence.
- • Attio’s Support team operates at the heart of the customer experience, known for its high standards, empathy, and technical rigor. The team is composed of builders who thrive on complex challenges, hold themselves to a high bar, and genuinely care about delighting users — mirroring the company’s broader culture of sharp judgement, real craft, and obsession with detail. You’ll join a remote-first team based in California, Oregon, or Washington, working Monday–Friday, 9:00am–6:00pm Pacific Time, with a shared commitment to setting new benchmarks in B2B SaaS support.
- • In this role, you will develop advanced technical troubleshooting skills for SaaS platforms, deepen your expertise in CRM systems, APIs, and workflow automation tools like Zapier and Linear, and refine your ability to translate complex technical concepts into clear, empathetic customer guidance. You’ll also grow your influence as a customer advocate, gaining experience in cross-functional collaboration with Product and Engineering teams, and contribute to shaping support processes and knowledge bases that elevate the entire customer journey.
🎯 Requirements
- • 2+ years of experience in a customer support or technical support role for a SaaS product, preferably in a start-up or high-growth environment
- • Proven technical capability in troubleshooting APIs, AI, CRMs, and workflow tools, with familiarity in Zapier, Intercom, and/or Linear considered a plus
- • Outstanding written and verbal communication skills, with the ability to explain complex topics clearly, simply, and warmly
🏖️ Benefits
- • Fully remote work arrangement with flexibility to operate from California, Oregon, or Washington
- • Opportunity to work with a high-performing team that maintains an industry-leading 98% CSAT average
- • Direct access to company leadership, including a final-stage conversation with the CEO as part of the hiring process
Skills & Technologies
Go
Remote
Degree Required
About Attio Ltd
Attio Ltd provides a customizable, API-first customer relationship management platform designed for modern teams. The software blends spreadsheet flexibility with database power, letting companies model complex data, automate workflows, and integrate seamlessly with existing tools. Founded in London and backed by venture capital, Attio serves scaling startups and enterprises that need real-time collaboration, granular permissions, and deep configurability without traditional CRM complexity.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
