Job Overview
Location
Remote Work Malaysia (Penang)
Job Type
Full-time
Category
Customer Support
Date Posted
March 31, 2026
Full Job Description
📋 Description
- • Manage and coordinate critical customer escalations in a global environment
- • Act as the single point of contact for high-severity incidents
- • Collaborate with cross-functional teams to ensure timely issue resolution
- • Provide regular updates to customers and internal stakeholders during incidents
- • Track incident progress and ensure accountability across teams
- • Maintain incident documentation and reporting
- • Provide weekend or off-hours support when required
🎯 Requirements
- • 2–5 years of experience in technical support, incident management, escalation or crisis management, stakeholder management, or service operations
- • Proven experience supporting enterprise-level customers in English and at least one of the following languages: Mandarin, Korean, or Japanese
- • Strong written communication skills in English and proficiency in Global Mandarin, Korean, or Japanese
- • Comfortable collaborating with global teams across multiple time zones to deliver timely and effective resolutions
- • Demonstrates a strong sense of ownership, accountability, and responsibility
- • Able to perform effectively under pressure while meeting strict SLAs
- • Capable of handling challenging customer situations with professionalism and composure
🏖️ Benefits
- • Competitive salary and performance bonuses
- • Comprehensive health, dental, and vision insurance
- • Flexible remote work arrangements
- • Professional development and training opportunities
- • 401(k) retirement plan with company match
- • Paid time off and holidays
- • Employee assistance program
Skills & Technologies
About Centific Global Technologies Pte. Ltd.
Centific is a data-centric AI services company providing data collection, annotation, and model validation solutions to enterprises and technology vendors. It operates a global crowd platform that combines human intelligence with automation to prepare, curate, and test datasets for computer vision, NLP, and generative AI applications. The company supports full AI lifecycle needs, from training data to reinforcement learning and model safety, serving industries including retail, automotive, healthcare, and technology. Headquartered in Singapore, Centific maintains delivery centers across Asia, Europe, and North America.
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