Job Overview
Location
Rabat, Rabat
Job Type
Full-time
Category
Customer Support
Date Posted
February 22, 2026
Full Job Description
đź“‹ Description
- • Join a rapidly growing, venture-backed Series C startup that is revolutionizing the digital wholesale management landscape for the world's most recognized brands and retailers.
- • Our client provides a cutting-edge platform that transforms how businesses operate, fostering deeper connections and driving efficiency in the wholesale process.
- • Be part of a dynamic team with a strong leadership vision, including a CEO recognized as a 'Woman to Watch in 2020' by Luxury Daily and a CTO with a background from Google, attracting top-tier talent committed to market dominance.
- • Contribute to a global organization with 140 employees across 10 international offices, including major hubs like NYC, Philadelphia, LA, Milan, London, Madrid, Melbourne, Berlin, and Tokyo, with a strategic focus on smart and sustainable growth.
- • Play a pivotal role in supporting a platform that currently serves 12,500 brands across 53 categories, connects with 300,000 retailers in 144 countries, and manages an impressive $1.5 billion in gross merchandise volume (GMV) monthly.
- • Empower leading clients such as Neiman Marcus, Harrods, ShopBop, and Dover Street Market, as well as renowned brands like Tory Burch, Jimmy Choo, Alexander McQueen, Berluti, and The Row, by ensuring the seamless operation of their digital wholesale channels.
- • As a Technical Support Specialist, you will be the frontline of assistance, providing exceptional technical support to our diverse and global user base, ensuring their experience with our platform is positive and productive.
- • Diagnose and troubleshoot a wide range of technical issues reported by users, including software bugs, integration problems, user access issues, and general platform usability questions.
- • Investigate, replicate, and document technical problems to facilitate efficient resolution by the engineering and product teams.
- • Communicate technical solutions and workarounds clearly and concisely to users with varying levels of technical expertise, both verbally and in writing.
- • Develop and maintain a deep understanding of the platform's features, functionalities, and common use cases to provide accurate and timely support.
- • Collaborate closely with cross-functional teams, including Engineering, Product Management, and Customer Success, to identify trends, escalate critical issues, and contribute to product improvements.
- • Create and update support documentation, knowledge base articles, and FAQs to empower users and reduce the volume of common inquiries.
- • Monitor support channels (email, chat, phone, ticketing system) to ensure prompt response and resolution times, meeting or exceeding service level agreements (SLAs).
- • Proactively identify opportunities to improve the customer support experience and contribute to the development of support processes and best practices.
- • Assist in onboarding new users by providing initial technical guidance and training on platform usage.
- • Stay up-to-date with platform updates, new features, and industry best practices in technical support and customer service.
- • Contribute to a positive and collaborative team environment, sharing knowledge and supporting colleagues.
- • This role offers a unique opportunity to grow your technical support expertise within a fast-paced, innovative environment, making a tangible impact on the success of a leading digital wholesale platform.
- • You will be instrumental in ensuring our clients can fully leverage the power of our platform, driving their businesses forward and contributing to our continued growth and success.
- • The ideal candidate is a problem-solver, a clear communicator, and passionate about technology and customer satisfaction.
- • We are looking for individuals who are eager to learn, adapt, and thrive in a dynamic startup culture.
- • Your efforts will directly contribute to maintaining high levels of customer satisfaction and retention, which are critical to our ongoing success.
- • You will gain exposure to a wide array of technical challenges and solutions within the e-commerce and fashion tech industries.
- • This role is perfect for someone looking to build a career in technical support with a company that is at the forefront of digital transformation in wholesale.
🎯 Requirements
- • Proven experience in a technical support role, preferably within a SaaS environment.
- • Strong understanding of web-based applications, troubleshooting methodologies, and common technical issues.
- • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- • Experience with ticketing systems (e.g., Zendesk, Intercom) and knowledge base management.
- • Ability to work independently and as part of a team in a fast-paced environment.
- • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
🏖️ Benefits
- • Competitive salary and stock options.
- • Comprehensive health, dental, and vision insurance.
- • Generous paid time off and holidays.
- • Opportunities for professional development and career advancement.
- • A vibrant and collaborative company culture.
- • Remote work flexibility (if applicable based on company policy).
Skills & Technologies
Onsite
About 1840 & Company Holdings LLC
1840 & Company is a global talent acquisition and outsourcing firm that connects businesses with pre-vetted remote professionals across finance, accounting, marketing, technology, and customer support. Founded in 2018, the company operates from Kansas City and Manila, providing scalable staffing solutions, managed services, and employer-of-record capabilities to startups and enterprises seeking cost-effective, borderless teams.
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