Job Overview
Location
Baku
Job Type
Full-time
Category
Customer Support
Date Posted
June 23, 2026
Full Job Description
đź“‹ Description
- • As a Technical Support Specialist at Xsolla, you will play a critical role in ensuring seamless experiences for game developers and partners by resolving technical issues related to payment processing, integration, and platform functionality. Your work directly supports Xsolla’s mission to empower creators in the video game industry by maintaining reliable commerce infrastructure.
- • Day to day, you will respond to incoming technical inquiries via ticketing systems, email, and chat; diagnose and troubleshoot integration issues with Xsolla’s payment solutions; collaborate with engineering and product teams to escalate and resolve complex problems; document solutions and contribute to knowledge base articles; and assist clients with API implementation, webhook configuration, and sandbox/testing environments.
- • You will be part of a global, fast-paced support team within Xsolla’s Customer Success organization, working closely with developers ranging from indie studios to AAA publishers. The team is dedicated to delivering high-quality, timely support that enables clients to focus on game development while Xsolla handles the commerce backend.
- • In this role, you will deepen your expertise in payment systems, API integrations, and SaaS platforms within the gaming industry; develop strong problem-solving and communication skills; gain exposure to cross-functional workflows between support, engineering, and product; and build a foundation for growth into technical account management, solutions engineering, or specialized support roles.
🎯 Requirements
- • Experience in technical support, customer service, or a related client-facing role
- • Basic understanding of APIs, webhooks, or payment processing systems
- • Strong written and verbal communication skills in English
- • Ability to diagnose and troubleshoot technical issues methodically
- • Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) or CRM tools
- • Comfort working in a fast-paced, global environment with flexible hours
🏖️ Benefits
- • Opportunity to work with a global leader in video game commerce
- • Exposure to cutting-edge payment technologies and gaming industry trends
- • Professional development and training resources
- • Collaborative, inclusive team culture with international colleagues
- • Remote-friendly work setup with flexible scheduling
- • Health and wellness benefits package
Skills & Technologies
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About Xsolla (USA), Inc.
Xsolla is a global video game commerce company headquartered in Sherman Oaks, California. It provides payment, billing, distribution, and marketing tools that help game developers and publishers fund, sell, and monetize their products worldwide. Founded in 2005, Xsolla offers a cloud-based platform supporting more than 700 payment methods, localized checkout, anti-fraud, in-game store, web shop, and influencer solutions. The company serves hundreds of clients ranging from indie studios to major publishers, enabling them to reach players in over 200 countries and territories while handling compliance, taxes, and customer support.
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