Technical Support Specialist

Vanta, Inc.

Job Overview

Location

Remote U.S.

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Support Specialist at Vanta, you will help customers earn and prove trust by addressing their technical support requests and ensuring a superior customer experience while adhering to service SLAs.
• You will provide technical support through email, screen sharing, and chat with timely resolutions, master Vanta’s product, explain complex solutions in simple terms, troubleshoot issues, create test cases for the Product team, escalate bug reports, contribute to documentation, and participate in team troubleshooting sessions and meetings.
• You will work closely with Vanta’s Support and Engineering teams to deliver comprehensive technical, product, and compliance solutions throughout the customer’s security journey, prioritizing customer education and building strong partnerships through trust and transparency.
• In this role, you will deepen your technical expertise in SaaS support, cloud platforms (AWS, Azure, GCP), APIs, networking, and log management tools, while developing skills in product feedback, documentation, and cross-functional collaboration—positioning you for growth in technical support or customer success engineering paths.

🎯 Requirements

• 4+ years of technical customer support experience in a SaaS/Tech space
• Located in the United States and authorized to work in the U.S. without sponsorship
• Excellent troubleshooting skills with experience in cloud providers (AWS, Azure, GCP), APIs, networking, and log management tools like Datadog
• Ability to support a 9AM-6PM PST M-F schedule with rotational on-call and occasional weekend/holiday support
• Empathy for customers and team, thriving in collaborative environments with active participation in team meetings and huddles
• Openness to using AI responsibly to improve efficiency and impact

🏖️ Benefits

• Industry-competitive salary and equity
• Comprehensive medical, dental, and vision coverage with 100% of employee-only premiums covered for most medical plans
• 16 weeks paid parental leave for all new parents
• Health & wellness stipend, remote workspace, internet, and cellphone stipend
• Matching 401(k) contribution with immediate vesting, flexible PTO plus 80 hours of sick time, and 11 company-paid holidays

Skills & Technologies

AWS

Azure

GCP

Datadog

Remote

Degree Required

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Vanta, Inc.

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About Vanta, Inc.

Vanta is a San Francisco-based compliance automation platform that helps businesses obtain and maintain SOC 2, ISO 27001, HIPAA, GDPR and other security certifications. Its cloud service continuously monitors infrastructure, collects audit evidence, runs automated tests and produces auditor-ready reports, reducing the manual effort and cost of demonstrating security posture to customers and regulators. Founded in 2017, the company primarily serves high-growth SaaS startups and mid-market technology firms.

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