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Job Overview
Location
Kaunas Vilnius
Job Type
Full-time
Category
Customer Support
Date Posted
September 17, 2025
Full Job Description
đź“‹ Description
- • Be the human bridge between cutting-edge web-hosting technology and 3 million global customers. Every live chat and ticket you handle is a chance to turn a frustrated site owner into a Hostinger ambassador.
- • Own the full support cycle: greet customers in Lithuanian or English, diagnose issues ranging from DNS propagation to WordPress plugin conflicts, and deliver crystal-clear, step-by-step fixes that non-technical users can follow.
- • Master rotation-based shifts (morning, day, night) including weekends, ensuring 24/7 coverage from either our Kaunas/Vilnius offices or your home workspace with rock-solid internet.
- • Continuously upskill through our 3-week onboarding bootcamp plus ongoing access to Reforge, Scribd, internal libraries, and peer-led workshops—turning every solved ticket into a learning opportunity.
- • Collaborate with product, engineering, and AI teams to feed real-time customer pain points into roadmap decisions, directly influencing new features and service improvements.
- • Enhance Kodee, our AI assistant, by tagging chat patterns, writing knowledge-base snippets, and testing bot replies—making future support faster and smarter for every user.
- • Proactively spot workflow gaps, suggest automations, and pilot new tools that cut average handle time without sacrificing the personal touch our brand is famous for.
- • Champion customer obsession: follow up on tricky cases, celebrate success stories in team Slack channels, and share “wow” moments during weekly retros to keep morale sky-high.
- • Stay ahead of the curve—track Hostinger product launches, cPanel updates, PHP releases, and emerging web technologies so your advice is always accurate and future-proof.
- • Contribute to multilingual help-center articles, record Loom walkthroughs, and host live Q&A webinars, scaling your impact far beyond one-to-one interactions.
- • Rotate through special projects—whether it’s launching a new data-center region, beta-testing hPanel features, or designing a gamified support leaderboard—keeping your role fresh and your growth exponential.
🎯 Requirements
- • Fluent in Lithuanian and English (C1/native), both written and spoken
- • Proven experience in customer support within tech or SaaS, preferably via live chat
- • Solid grasp of web-hosting fundamentals: domains, DNS, email routing, control panels, and basic website troubleshooting
- • Advanced knowledge of web-hosting technologies, server management, and performance optimization (nice-to-have)
- • Proficiency with CMS platforms (WordPress), hosting control panels (hPanel, cPanel), email services, domain management systems, and support platforms (nice-to-have)
- • Experience contributing to or improving AI-powered support systems (nice-to-have)
🏖️ Benefits
- • 360° Growth: limitless learning via Reforge, Scribd, digital & physical libraries, internal mobility, and a feedback-rich culture
- • Freedom & Responsibility: hybrid work from modern Kaunas/Vilnius offices or home, rotating shifts that fit your lifestyle
- • Wellness Simplified: health insurance from Day 1, gym memberships, recharge leave, regular health checks, sports & hobby clubs
- • Work Hard – Party Hard: Summerfest, Winterfest, Town Hall, team-building trips, workations, Žalgiris Arena VIP Lounge, milestone gifts for weddings, parenthood, and graduations
Skills & Technologies
About Hostinger International Ltd.
Hostinger International Ltd. is a Lithuanian web hosting provider founded in 2004 that offers shared, cloud, VPS, and WordPress hosting, plus domain registration and a proprietary website builder. Serving about 3 million customers in 150 countries, the company operates data centers in Europe, Asia, North and South America, and maintains 24/7 support. It targets individuals and small businesses with low-cost, high-performance plans, a 99.9% uptime guarantee, and a custom hPanel control panel. Bootstrapped and profitable, Hostinger continues global expansion while investing in developer tools, AI features, and renewable-energy infrastructure.
