Job Overview
Location
United States (Remote)
Job Type
Full-time
Category
Customer Support
Date Posted
February 24, 2026
Full Job Description
đź“‹ Description
- • Steer Technologies Inc. is at the forefront of revolutionizing the automotive repair industry with a comprehensive suite of software tools designed to enhance profitability and customer retention for repair shops. Our integrated platform simplifies operations, allowing shop owners to focus on their core business. As a leader in this dynamic sector, we are continuously innovating, recently expanding our offerings with the acquisition of AutoOps, a premier scheduling software. We are seeking a highly skilled and dedicated Technical Support Specialist, Phone Systems, to become an integral part of our growing Support Team.
- • In this critical remote role, you will serve as the technical cornerstone of our organization's communication infrastructure. Your primary responsibility will be to ensure the seamless operation and high quality of our voice services, acting as the go-to expert for all phone system-related matters. This position demands a unique blend of deep technical expertise in VoIP and communication systems, coupled with an unwavering commitment to exceptional customer service and problem resolution.
- • You will be entrusted with the end-to-end management of customer phone system implementations. This includes meticulously handling initial setups, precise provisioning of hardware and software, and ensuring a flawless final installation. Your proactive approach will be key in guaranteeing a smooth onboarding experience for our clients, setting them up for success from day one.
- • A significant aspect of your role will involve the in-depth diagnosis and swift resolution of a wide array of technical issues. This encompasses troubleshooting complex problems related to Voice over Internet Protocol (VoIP) hardware, intricate software configurations, network connectivity impacting voice quality, and user-specific challenges. You will be expected to delve into the root causes of these issues, employing systematic troubleshooting methodologies.
- • You will own the escalation process for intricate technical challenges that require advanced expertise. This involves managing these escalations efficiently, collaborating with other technical teams when necessary, and ensuring that resolutions are implemented in a timely manner to minimize any potential downtime or disruption to our clients' operations.
- • A crucial part of your contribution will be the creation and meticulous maintenance of comprehensive technical documentation. This includes developing detailed guides, troubleshooting manuals, and robust Standard Operating Procedures (SOPs). This effort is vital for building and expanding our internal knowledge base, empowering the wider support team, and ensuring consistency in service delivery.
- • You will foster strong collaborative relationships with various cross-functional teams, including engineering, product development, and customer success. This collaboration is essential for identifying recurring patterns or systemic root causes of connectivity and voice quality issues. Your insights will be instrumental in driving preventive system improvements and enhancing the overall reliability of our communication platforms.
- • A key skill will be your ability to translate complex technical jargon and intricate system details into clear, concise, and easily understandable language for non-technical stakeholders and end-users. This communication bridge is vital for effective problem-solving and user education.
- • You will be encouraged to proactively identify opportunities for innovation and continuous improvement within our current communication workflows and systems. This includes suggesting and implementing enhancements that can boost efficiency, reduce costs, and elevate the user experience.
- • This role requires a strong ownership mindset, where you take full responsibility for the outcomes of your work and consider the broader cross-functional business impacts of your decisions and actions. You will be expected to deliver quality work autonomously, proactively communicating potential risks and proposed solutions.
- • Your ability to anticipate future issues before they arise and to design robust systems or processes to prevent them will be highly valued. This proactive problem-solving approach is key to maintaining a stable and reliable communication infrastructure.
- • Ultimately, you will be driven by a results-oriented approach, prioritizing user needs and consistently satisfying customer requirements through effective technical support and system optimization.
🎯 Requirements
- • Minimum of 2 years of experience in VoIP support, with a proven ability to manage and resolve escalated issues cleanly.
- • Demonstrated proficiency in diagnosing and resolving common phone and VoIP-related technical issues.
- • Proven track record of documenting technical fixes and maintaining up-to-date Standard Operating Procedures (SOPs).
- • Foundational understanding of basic networking concepts relevant to voice communications.
- • Strong verbal and written communication skills, with the ability to articulate technical solutions to non-technical stakeholders.
- • Experience with specific enterprise-grade VoIP platforms (e.g., RingCentral, Twilio, Zoom Phone, Nextiva, or 8x8) is a plus.
🏖️ Benefits
- • 100% Remote work environment.
- • Comprehensive benefits package including 100% employer-paid medical insurance.
- • Financial growth opportunities with an equity package and 401(k).
- • Generous time off policies, including a flexible PTO (15-day minimum) and Parental Leave.
- • Support for professional development with a learning stipend and home office equipment budget.
Skills & Technologies
Remote
About Steer Technologies Inc.
Steer Technologies provides a cloud-based customer relationship management platform built for automotive dealerships. Its software integrates sales, service, marketing, and inventory tools into a single dashboard, enabling teams to manage leads, schedule appointments, track customer interactions, and automate follow-ups. The platform also offers analytics, mobile access, and integrations with DMS and OEM systems to streamline operations and improve customer retention across the vehicle lifecycle.
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