Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Customer Support
Date Posted
February 28, 2026
Full Job Description
đź“‹ Description
- • As a Technical Support Specialist, Level 2 at DoseSpot LLC, you will be at the forefront of ensuring our cutting-edge electronic prescribing software and industry-leading insurance verification solutions, pVerify, operate seamlessly for our valued customers. This role is critical in maintaining the high standards of service that our PE-backed, hyper-growth company is known for, directly impacting customer satisfaction, retention, and the overall strength of our client relationships.
- • You will serve as a vital escalation point for our support team, tackling complex technical challenges that require a deep understanding of internet-based applications, robust APIs, and intricate database-driven systems. Your primary objective will be to provide accurate, timely, and definitive resolutions, taking full technical ownership of issues from initial report through to successful completion.
- • This position demands a proactive and analytical approach to troubleshooting. You will be responsible for diagnosing the root cause of intricate issues, meticulously documenting your findings, and effectively communicating technical details to a diverse range of stakeholders, including both internal teams and external clients who may not have a deep technical background.
- • A significant aspect of your role will involve collaborating closely with our Support, Engineering, and Customer Success teams. This cross-functional partnership is essential for addressing complex implementation needs, identifying opportunities to refine and improve our issue resolution processes, and ultimately enhancing the overall quality and reliability of our services.
- • You will play a key role in the development and ongoing maintenance of support documentation. This includes creating and updating best practices, troubleshooting guides, and knowledge base articles to empower both our support staff and end-users, fostering a more self-sufficient and informed customer base.
- • Managing multiple communication channels—including email, phone, case management systems, and chat—simultaneously is a core function. You will expertly juggle numerous cases and/or projects, providing consistent updates and detailed solutions as the situation evolves, ensuring no customer is left in the dark.
- • A crucial part of this role involves mentoring and supporting both Level 1 and Level 2 technical support specialists. You will share your expertise, guide them through challenging cases, and contribute to their professional development, thereby strengthening the entire support organization.
- • Where opportunities arise, you will be empowered to propose, plan, and take ownership of new feature requests that address recurring customer pain points or enhance product functionality. This includes developing internal and external documentation for these features and conducting system trainings to ensure widespread understanding and adoption.
- • Your problem-solving prowess will be tested as you navigate the complexities of mission-critical Software as a Service (SaaS) in the dynamic healthcare IT landscape. Experience with healthcare IT, medical information systems, and Electronic Health Records (EHRs) within hospital, clinical, biotech, medical device, or pharmaceutical verticals will be highly advantageous.
- • We are looking for individuals who possess empathy in their approach to work, demonstrating a genuine passion for delivering exceptional customer experiences. The ability to effectively transfer knowledge to others, both colleagues and customers, is paramount.
- • You must be adept at working independently, demonstrating initiative and self-direction, while also being a proactive and collaborative team member. Success in our fully remote, distributed environment hinges on balancing synchronous collaboration with thoughtful asynchronous execution.
- • This role is an integral part of our growth strategy, contributing directly to our mission of improving the healthcare experience for patients and doctors by ensuring mission-critical prescriptions and verifications are delivered on time and without error. You will be instrumental in upholding our reputation for innovation and reliability in a rapidly evolving market.
🎯 Requirements
- • Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or equivalent work experience.
- • Proficiency using developer tools, Postman, and writing SQL queries is required.
- • Experience with programming languages (C++, Python, HTML, CSS) is a huge plus.
- • Experience in healthcare IT, medical information systems and/or EHRs within Hospital, Clinical, Biotech, medical device, or Pharma verticals is a plus.
🏖️ Benefits
- • Fully remote work environment with a flexible work schedule.
- • Generous leave package including a flexible time off policy, 13 paid holidays, paid sick leave, and paid parental leave.
- • Comprehensive medical, dental, and vision insurance for you and your family, plus company-funded FSA & HSA options.
Skills & Technologies
Python
Azure
Remote
Degree Required
About DoseSpot LLC
DoseSpot provides cloud-based e-prescribing and medication management software for healthcare organizations, enabling electronic prescription of controlled and non-controlled substances within electronic health records, dental practice management, and telehealth platforms. The platform integrates real-time prescription drug monitoring programs, formulary checks, and medication history to enhance patient safety, streamline clinical workflows, and ensure regulatory compliance for prescribers, pharmacies, and software vendors across the United States.
