Technical System Manager

Motorola Solutions, Inc.

Job Overview

Location

Pennsylvania Remote Work

Job Type

Full-time

Full Job Description

📋 Description

• As the Technical System Manager, you will serve as the primary onsite point of contact and communications consultant for our Enterprise customer. You are the face of Motorola Solutions, ensuring seamless service delivery, contract compliance, and superior customer satisfaction.
• The Technical System Manager will be responsible for delivering on Motorola Solutions Maintenance Agreements by coordinating with the local service providers, 3rd Party Partners, other MSI Service Organizations and the customers in all maintenance activities for this customer.
• Manage and lead day to day activities in meeting Motorola Solutions contractual commitments documented in the Maintenance Agreements with the customers.
• Verbalize and communicate concepts, recommendations and strategies to the end customers.
• Assist in the design, troubleshooting and maintenance of the customer’s radio network.
• Understand Motorola RSS/CPS software and how to program subscribers and infrastructure equipment.
• Knowledge of Motorola Infrastructure Technologies to include Motorola Astro 25 cores, MCC console line and 3rd party partners and networking equipment.
• Responsibilities include optimization and support of complex communication systems.
• Provide technical support of specialized systems and product applications including troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
• Program, configure, optimize, test and document complex communications systems.
• Provide weekly reports of activities and accomplishments.
• Manage Storm Response efforts and escalation procedures.
• Be available for after hours response during critical customer-impacting outages as needed.
• Remotely diagnose system failure and facilitate call management as applicable.
• Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
• Proficient with Microsoft Office products, Google Suite and Motorola Radio Service Software products.
• Must have excellent communications skills (written and verbal) and always present a professional image.

🎯 Requirements

• Bachelors degree OR 5+ years of technical experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, Networking Equipment, IT, IT Systems, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience.
• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by contract(s).
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

🏖️ Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

Skills & Technologies

Remote

Degree Required

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Motorola Solutions, Inc.

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About Motorola Solutions, Inc.

Motorola Solutions, Inc. is a communications and analytics company headquartered in Chicago, Illinois. It designs, manufactures and services mission-critical two-way radios, body-worn and in-vehicle video systems, command-center software, managed and support services, and broadband LTE solutions for public safety, government, utilities, transportation and commercial customers worldwide. The company traces its origins to the original Motorola founded in 1928 and was spun off in 2011, focusing exclusively on public safety and professional communications after selling its mobile handset business. Its products are used by police, fire, emergency medical services, military and industrial workforces for secure, reliable real-time voice, data and video communications.

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