Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Support
Date Posted
May 28, 2026
Full Job Description
đź“‹ Description
- • As a Technical User Operations Specialist at Harvey AI Inc., you will serve as the frontline support specialist within the User Operations team, providing empathetic and efficient technical support to enterprise customers using Harvey’s AI-powered platform for legal and professional services.
- • Day to day, you will act as the first point of contact for customer inquiries, resolving technical and product-related issues such as AI output quality, app access, APIs, authentication, and error logs, while managing multiple priorities during support shifts and documenting interactions to improve support materials and processes.
- • You will join a fast-moving, mission-driven team at Harvey AI, a company transforming professional services through frontier agentic AI, serving 1500+ customers across 60+ countries with strong product-market fit and backing from top-tier investors.
- • In this role, you will deepen your expertise in technical support for AI-driven products, sharpen your problem-solving and communication skills, and contribute to refining support workflows and knowledge resources while growing alongside a high-performing team committed to excellence.
🎯 Requirements
- • 3+ years of proven experience in a fast-paced technical support role delivering white-glove or premium support to large enterprise customers for AI-driven products
- • Exceptional empathy and communication skills (written and verbal) with the ability to explain complex technical concepts to both technical and non-technical audiences
- • Strong problem-solving and critical-thinking abilities with a creative approach to diagnosing and resolving complex issues
- • Solid understanding of APIs and proficiency with customer support tools and CRM systems
- • Highly organised and adaptable, able to manage multiple tasks and competing priorities effectively
- • Demonstrated passion for learning and continuous improvement, with a commitment to staying current on industry trends and best practices
🏖️ Benefits
- • Opportunity to help build a generational company at a true inflection point in the AI and professional services space
- • Work with a mission-driven team that values decisiveness, simplicity, and ownership, operating with intensity and close customer collaboration
- • Access to unmatched growth potential — personal, professional, and financial — within a fast-scaling company with strong investor backing and global reach
- • Remote work flexibility across 22 U.S. states including California, Texas, New York, Florida, and others
- • Competitive compensation range of $94,000–$126,000 based on experience and location
- • Commitment to reasonable accommodations and equal opportunity employment
Skills & Technologies
About Harvey AI Inc.
Harvey AI Inc. provides a generative artificial-intelligence platform engineered specifically for the legal profession. The software integrates with law-firm workflows to automate contract drafting, review, due-diligence and regulatory research, producing lawyer-quality language grounded in up-to-date statutes and precedents. Harvey combines large language models trained on legal corpora with secure, private-cloud deployment and firm-specific fine-tuning to maintain confidentiality and compliance. Clients range from global law firms to in-house legal departments seeking efficiency gains without compromising accuracy or security. The company was founded in 2022 and is headquartered in San Francisco, California.
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