Technischer Kundenberater (m/w/d)

IDEXX Laboratories, Inc.

Job Overview

Location

Virtual Germany

Job Type

Full-time

Full Job Description

📋 Description

• As a technical customer advisor at IDEXX, you will provide high-quality support to customers who use IDEXX analysis devices for laboratory diagnostics in their practice, and ensure a smooth experience in troubleshooting hardware and software problems.
• In this role, you have the opportunity to work in the field of veterinary medical diagnostics and have a direct impact on veterinary practices and patient care.
• The customer support team plays a crucial role in supporting IDEXX customers across Europe, building strong relationships, and ensuring that customers derive the full benefit from diagnostic solutions.
• You will provide technical and handling support to veterinary practice teams for their analysis devices for laboratory diagnostics.
• You will coordinate installations of devices with internal and external partners and help with troubleshooting hardware and integration problems.
• You will work closely with internal teams to efficiently solve customer questions and challenges.
• You will guide customers through troubleshooting and provide practical tips and advice on handling and maintenance of devices.
• To be successful in this role, you need to be customer-oriented and have experience in customer service.
• You possess a strong service mindset and verbal and written communication skills in German and English are essential.
• It would be great if you also speak Czech.
• An education and work experience as a veterinary medical assistant is an advantage.
• An affinity for technology is an advantage.
• You are calm, creative, and combine these characteristics with a high level of accuracy and analytical thinking.
• You are motivated and work well in a large team, and you are not a fan of routine and love to face new challenges.
• You can expect a chance to be part of an international, rapidly growing company.
• Independent and responsible work in a future-proof industry.
• Comprehensive and professional onboarding and regular professional exchange in a qualified and committed team.
• Virtual work from home.
• Regular, family-friendly working hours with a good work-life balance: working hours from 8:30 am or 9:30 am, according to the working hours plan.
• Additional free days for social engagement.
• We are proud of our work because our work matters. As innovation leaders in every industry we serve since 1983, our employees help animal owners worldwide keep their pets healthy and happy, provide safe drinking water for billions of people, and support farmers in protecting poultry and livestock from diseases.
• We have customers and customers in over 175 countries and a globally networked, collaborative workforce.
• Our company culture tackles challenges and promotes learning and discovery.
• At IDEXX, you benefit from a competitive salary, attractive incentives, and comprehensive benefits – and make meaningful work that really makes a difference.
• Knowing that our work makes a significant contribution to the health and well-being of animals and people motivates us every day.
• If meaningful work and a strong sense of purpose are at the top of your list, you're exactly right here.
• Let's work together to pursue what really matters.
• IDEXX values a diverse workforce and work environment and encourages women, people of color, members of the LGBT community, people with disabilities, ethnic minority members, and foreign-born citizens to apply.
• IDEXX is an equal opportunity employer. Candidates will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship, disability, ancestry, marital status, health status, or other protected categories prohibited by local or state laws.

🎯 Requirements

• Customer-oriented and experience in customer service
• Strong service mindset and verbal and written communication skills in German and English
• Affinity for technology
• Education and work experience as a veterinary medical assistant
• Ability to work in a large team and handle new challenges

🏖️ Benefits

• Chance to be part of an international, rapidly growing company
• Independent and responsible work in a future-proof industry
• Comprehensive and professional onboarding and regular professional exchange in a qualified and committed team
• Virtual work from home
• Regular, family-friendly working hours with a good work-life balance
• Additional free days for social engagement

Skills & Technologies

Onsite

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IDEXX Laboratories, Inc.

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About IDEXX Laboratories, Inc.

IDEXX Laboratories is a global leader in companion-animal diagnostics and veterinary software. Founded in 1983 and headquartered in Westbrook, Maine, the company develops, manufactures and markets blood analyzers, rapid tests, imaging systems and practice-management software used by veterinarians worldwide. IDEXX also supplies water-testing products that detect microbial contaminants for municipal and commercial laboratories. The firm operates production facilities in North America, Europe and Asia, serving customers in over 175 countries.

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