TechOps Generalist

Kraken Technologies Limited

Job Overview

Location

Melbourne

Job Type

Full-time

Full Job Description

📋 Description

• Support and maintain the technology infrastructure that powers Kraken’s energy optimization platform, ensuring high availability and performance across global operations.
• Collaborate with engineering and operations teams to deploy, monitor, and troubleshoot cloud-based systems and automated workflows critical to renewable energy data processing.
• Manage and optimize the integration of third-party APIs and data pipelines that connect utility systems, smart meters, and grid sensors to Kraken’s core platform.
• Perform routine system audits, security patching, and compliance checks to align with industry standards for energy data handling and cybersecurity best practices.
• Respond to production incidents and service outages with rapid diagnostics and resolution, minimizing downtime for clients relying on Kraken’s energy intelligence tools.
• Document technical processes, system architectures, and operational procedures to ensure knowledge sharing and continuity across the TechOps team.
• Assist in scaling infrastructure to support growing client demand across international markets, including provisioning resources in AWS or equivalent cloud environments.
• Work closely with product and data teams to ensure infrastructure supports real-time analytics, forecasting models, and customer-facing dashboards for energy utilities.
• Participate in on-call rotations to provide 24/7 coverage for critical systems that monitor and manage renewable energy generation and grid stability.
• Identify opportunities to automate repetitive tasks using scripting languages (e.g., Python, Bash) and infrastructure-as-code tools like Terraform or Ansible.
• Evaluate and recommend new tools, platforms, or services that improve system reliability, reduce operational overhead, or enhance energy data processing efficiency.
• Serve as a technical liaison between internal teams and external vendors supporting hardware, software, or cloud services used in Kraken’s energy ecosystem.
• Contribute to capacity planning by analyzing system usage trends and forecasting resource needs for upcoming product launches and client expansions.
• Maintain accurate inventory records of servers, network devices, licenses, and cloud resources used across development, staging, and production environments.
• Ensure all technology systems comply with data privacy regulations and energy sector-specific compliance frameworks applicable to customer and operational data.

🎯 Requirements

• Experience managing cloud infrastructure (AWS, Azure, or GCP) in a production environment
• Proficiency in scripting languages such as Python or Bash for automation and system tasks
• Strong understanding of network protocols, security practices, and system monitoring tools
• Demonstrated ability to troubleshoot complex technical issues under pressure
• Experience with infrastructure-as-code tools like Terraform or Ansible
• Familiarity with DevOps practices and CI/CD pipelines

🏖️ Benefits

• Opportunity to work on technology that directly impacts global sustainability and renewable energy adoption
• Collaborative, mission-driven culture focused on innovation in the energy sector
• Professional development support for certifications and technical upskilling
• Flexible working hours and remote work options within Australia

Skills & Technologies

Onsite

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Kraken Technologies Limited

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About Kraken Technologies Limited

Kraken builds the Kraken platform — a cloud-native, AI-powered operating system for utilities and energy companies that automates the energy supply chain (customer lifecycle, billing/CRM, trading and asset optimisation, migration from legacy systems) to enable faster product innovation, lower operating costs, and support distributed/renewable energy use.

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