Job Overview
Location
2 Locations
Job Type
Full-time
Category
Operations
Date Posted
May 11, 2026
Full Job Description
📋 Description
- • The Temp CIC Support Specialist role is critical to ensuring accurate timekeeping, performance tracking, and reporting for direct operation associates within ACG’s contact center operations, directly supporting payroll accuracy and workforce management.
- • Day-to-day responsibilities include managing time entries and attendance via company systems, resolving timecard exceptions daily, supporting supervisors with performance data, researching and resolving complex issues, coordinating with cross-functional teams for agent information updates, producing and distributing reports, auditing leave time (PTO, LOA, ADA, Holiday), training new employees on policies, and ensuring all timecards are reviewed and approved before payroll deadlines.
- • ACG Systems, Inc. operates as part of The Auto Club Group (ACG), the second-largest AAA club in North America, serving over 14 million members across 14 states and two U.S. territories through AAA, Meemic, and Fremont brands, with a commitment to innovation, technology, and an inclusive, diverse workforce.
- • In this role, the individual will develop expertise in workforce management and timekeeping systems, gain deep exposure to contact center operations and performance metrics, build strong stakeholder relationships across HR, payroll, and operations, and contribute to process improvements while ensuring compliance with company policies and payroll timelines.
🎯 Requirements
- • High school diploma or equivalent
- • 1+ years of contact center experience
- • Experience with workforce management software required; working knowledge of NICE IEX preferred
- • Proficient computer skills in Microsoft Excel, Word, and Outlook
- • Excellent written and verbal communication skills
- • Strong analytical, problem-solving, and research skills
🏖️ Benefits
- • Competitive annual salary range of $41,034 to $63,835 with performance-based bonus potential
- • Comprehensive benefits package including 401k match, medical, dental, and vision coverage
- • Paid time off (PTO) and paid holidays
- • Tuition reimbursement program
- • Remote work flexibility with occasional on-site requirements only if connectivity or service issues arise within 50 miles of a facility
- • Opportunity to work for a nationally recognized, inclusive organization committed to employee development and community service
Skills & Technologies
About ACG Systems, Inc.
ACG Systems, Inc. is a technology company specializing in providing advanced solutions and services. They focus on areas such as artificial intelligence, data analytics, and software development to help businesses optimize their operations and achieve strategic goals. ACG Systems serves a diverse range of industries, offering customized platforms and expert consultation to address complex challenges. Their commitment to innovation and client success positions them as a key player in the technology services sector, driving digital transformation for their partners.
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