Trainer

📋 Description

• • TruBridge is seeking a dynamic and experienced Trainer to join our team, delivering impactful training sessions to our workforce. This role is crucial in ensuring our employees are equipped with the necessary skills and knowledge to excel in their roles, particularly within the complex domain of medical billing and revenue cycle management (RCM).
• • The ideal candidate will possess a proven track record in handling training batches, whether conducted remotely or in person, demonstrating an ability to engage diverse audiences and facilitate effective learning.
• • A foundational understanding of essential office software, including Microsoft Excel, PowerPoint, and Word, is required. Proficiency in these tools will be leveraged for creating training materials, conducting analyses, and generating reports that track training progress and outcomes.
• • A deep and comprehensive knowledge of the overall medical billing process is paramount. This includes a strong grasp of hospital billing procedures, the intricacies of claims processing, claim submission methods, and the critical steps involved in converting denials and unpaid claims into payments.
• • Experience in providing effective coaching and constructive feedback to trainees is essential. The ability to conduct client interactions, understand their needs, and tailor training accordingly will be a significant asset.
• • Familiarity with industry-standard software such as NG, ECW, and Epic is highly desirable. This knowledge will enable the trainer to provide practical, software-specific guidance that directly applies to the daily tasks of our employees.
• • Exceptional written and verbal communication skills are a must. The ability to articulate complex concepts clearly, present information engagingly, and foster an open dialogue during training sessions is key to success in this role.
• • A key responsibility will be documenting workflows, Standard Operating Procedures (SOPs), and various processes. This involves translating operational knowledge into clear, actionable documentation that serves as a reference for employees and supports ongoing training initiatives.
• • The Trainer will collaborate closely with other departments to conduct Training Needs Analysis (TNA). Based on TNA findings, the role involves developing comprehensive training plans designed to address identified knowledge gaps and enhance overall team performance.
• • A critical aspect of the role is the ability to identify workflow gaps and opportunities for standardization. This proactive approach ensures continuous improvement within our operational processes and contributes to greater efficiency and accuracy.
• • The successful candidate must be able to manage pressure and meet deadlines effectively, ensuring that training schedules are adhered to and critical learning objectives are met within specified timeframes.
• • As an adaptive learner, you will be expected to readily embrace new areas of learning and develop new training modules and materials. This includes staying abreast of industry changes and incorporating them into the training curriculum.
• • This role requires a collaborative spirit, with the ability to multitask effectively across various training projects and initiatives. Working harmoniously with colleagues and stakeholders is essential.
• • The Trainer should be initiative-taking, assertive, and maintain a cheerful outlook, fostering a positive and productive learning environment.
• • Responsibilities will also include ensuring adherence to Health Insurance Portability and Accountability Act (HIPAA) rules, a fundamental requirement in the healthcare industry.
• • A significant part of the role involves understanding and training on the processes for converting denials and unpaid claims into payments, including claim resubmission, appeal, and reconsideration processes.
• • Training will cover claim processing and claim submission methods, ensuring employees understand how to submit claims to insurance companies accurately and efficiently to receive payment for services rendered by healthcare providers.
• • The Trainer will also be responsible for educating the team on how to obtain denial status from various insurance carriers and perform thorough analysis of claim data to identify trends and areas for improvement.
• • This is an individual contributor role, requiring self-motivation and the ability to work independently while contributing to the collective success of the team.