Job Overview
Location
Sofia
Job Type
Full-time
Category
Customer Support
Date Posted
May 12, 2026
Full Job Description
đź“‹ Description
- • As a Transfers Customer Experience Specialist at Trading 212 UK Ltd., you will play a critical role in ensuring seamless portfolio transfers for over 5 million clients, directly contributing to client trust and satisfaction in a fast-growing fintech leader managing over €30 billion in assets under management.
- • You will handle client enquiries via chat and email related to portfolio transfers, guide clients through the end-to-end process, investigate and resolve issues, coordinate with Transfer Operations, monitor pending cases, provide timely updates, channel feedback for process improvements, and act as a trusted point of contact delivering premium support.
- • You will join a high-velocity, excellence-driven team at Trading 212, a company reinventing trading and investing through exceptional products, where your work directly impacts client experience and operational efficiency in a mission to enable everyone to build wealth.
- • You will develop deep expertise in portfolio transfers, fintech processes, and client support, with opportunities to upskill, progress within Transfers or other teams, and gain valuable experience in a performance-driven, innovative environment.
🎯 Requirements
- • Proficiency in English (C1 or above) with strong written and verbal communication skills
- • Strong attention to detail and problem-solving skills
- • Customer-oriented approach with focus on precision and accuracy
- • Good time-management and multitasking abilities
- • Proactive, people-oriented attitude with ability to work independently and in a team
- • Willingness to learn and develop deep expertise in portfolio transfers
- • Adaptiveness to a rapidly changing environment
- • 1+ year experience in a customer support role, preferably in tech, fintech or performance-driven teams (strong advantage)
🏖️ Benefits
- • Comprehensive training programme focused on portfolio transfers and related processes
- • Opportunities to upskill and grow your career, including potential progression within Transfers and other teams
- • Full appreciation of your talent and specialised knowledge – your work has direct impact on our clients’ experience
- • Generous remuneration package
- • Excellent social benefits, including 25 days paid annual leave, a sports card and private health insurance
- • Standard working hours – Monday to Friday, 9:00–18:00, with weekends and public holidays off (no shift work)
- • One work-from-home day per week
Skills & Technologies
About Trading 212 UK Ltd.
London-headquartered fintech offering commission-free stock, ETF and CFD trading via web and mobile platforms. Regulated by the FCA and other European authorities, it serves retail investors in the UK and EU with fractional shares, ISAs, and multi-currency accounts. Features include automated investing, pies for portfolio building, and real-time market data. Since 2004, it has onboarded millions of users, focusing on transparent pricing and user-friendly technology.
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