Job Overview
Location
Work at Home - Any State
Job Type
Full-time
Category
Data Science
Date Posted
June 25, 2026
Full Job Description
đź“‹ Description
- • Serves as the primary client-facing leader responsible for guiding business stakeholders through the full transformation lifecycle, including opportunity identification, transition, stabilization, and optimization.
- • Acts as the single point of accountability for client experience, risk management, and value realization across transformation initiatives.
- • Provides end-to-end oversight across Discern, Design, Build, Transition, and Optimization phases as the main point of contact for business leaders.
- • Leads stakeholder engagement to ensure alignment on scope, timelines, expectations, and outcomes throughout the transformation process.
- • Coordinates cross-functional teams across Enablement, GBS Delivery, and Centers of Excellence (COEs) to ensure integrated execution of transformation programs.
- • Validates readiness for transition by confirming that design, build, and knowledge transfer activities meet business and operational requirements.
- • Identifies, manages, and escalates risks, issues, and dependencies that impact client outcomes, driving resolution across teams.
- • Oversees execution of transition plans and go-live activities in partnership with Transition & Stabilization teams.
- • Monitors post-go-live performance to ensure stabilization, timely issue resolution, and successful handoff to steady-state operations.
- • Tracks and communicates progress, risks, and outcomes to stakeholders and governance forums, including executive leadership.
- • Ensures delivery of expected value, including cost savings, service quality improvements, and operational performance gains.
- • Drives continuous improvement by capturing lessons learned and identifying opportunities to enhance future transformation waves.
- • Applies expertise in business transformation, operational excellence, and change management to support large-scale organizational transitions.
- • Utilizes strong stakeholder management and executive communication skills to influence without direct authority in matrixed environments.
- • Demonstrates proficiency in program and portfolio management, risk identification, mitigation, and escalation processes.
- • Applies understanding of change management and organizational readiness to ensure successful adoption of new processes and systems.
- • Maintains financial acumen to evaluate business cases and track value realization through KPIs and benefits metrics.
- • Designs and documents processes at L0–L5 levels to support standardization and scalability across transformation initiatives.
- • Ensures compliance with data privacy and regulatory requirements during transformation activities.
- • Exhibits resilience, adaptability, and high accountability in managing complex, multi-stakeholder projects in a healthcare environment.
- • Leads cross-functional teams without direct authority, fostering collaboration and alignment across departments and geographies.
- • Applies strategic and systems thinking to align transformation initiatives with broader organizational goals.
🎯 Requirements
- • Bachelor’s degree in business administration, healthcare administration, operations, education, or related field
- • 10–15+ years of progressive experience in transformation, operations, program management, or shared services environments
- • Strong stakeholder management and executive communication skills
- • Program and project management expertise
- • Experience working in complex, matrixed organizations
- • Ability to lead cross-functional teams without direct authority
🏖️ Benefits
- • Competitive pay, incentives, and referral bonuses
- • 403(b) with employer contributions (when eligible)
- • Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, and mental health resources
- • Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders
- • Tuition assistance, professional development, and continuing education support
Skills & Technologies
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About Bon Secours Mercy Health
Bon Secours Mercy Health is a global ministry dedicated to transforming healthcare delivery across the US, Ireland, Philippines, Peru, Haiti, and South Sudan. They provide compassionate, value-based care and services through an extensive network of hospitals, physician practices, and clinical sites. The organization enhances health outcomes and drives value by leveraging emerging technologies, strategic investments, and partnerships, particularly in digital innovation with leading-edge technology and big data. Committed to extending health care access and quality for all, especially the poor and underserved, Bon Secours Mercy Health continually strives to improve health systems. Their leadership in digital health was recognized when they earned top honors in the Digital Health Most Wired Survey.
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