Job Overview
Location
Philippines
Job Type
Full-time
Category
Customer Support
Date Posted
July 21, 2026
Full Job Description
📋 Description
- • We are looking for a Customer Support Manager who can improve our customer experience and drive retention. Your work, centered around customer engagement and success, is crucial in guiding students through their educational journey.
- • Onboard new users - Oversee the activation process for new users, ensuring a seamless introduction to our platform.
- • Own customer inquiries - Act as the primary point of contact for customer inquiries, resolving issues promptly to maintain high satisfaction levels.
- • Generate revenue - Collaborate with the sales team to support customer success and facilitate upsell activities, directly affecting the LTV of a customer.
- • Interact with product team - Monitor customer feedback and provide it to the team to implement changes that keep our customers happiest.
- • Represent our mission - Act as the voice of MyEdSpace, building trust with families and demonstrating how we can transform their children's educational outcomes
🎯 Requirements
- • 2+ years of customer success/support experience, preferably in the UK or US market
- • C1/C2 English proficiency
- • Proven ability to manage multiple tasks and responsibilities in a remote work setting.
- • Reliable home office setup - computer (8GB+ RAM), headset with mic, stable wired internet
🏖️ Benefits
- • The chance to make a real impact: your work directly shapes the future of education.
- • A fast-paced and high-growth environment where ideas move quickly and careers accelerate.
- • A collaborative, supportive culture: we’re headquartered in the UK, but we’re a global team with colleagues in 15+ countries, bringing a rich mix of perspectives and energy.
- • Competitive day rate of $700/month plus up to $400 bonus
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About MyEdSpace Career Ltd
MyEdSpace Career Ltd operates an online platform that connects students and graduates with internship, apprenticeship and early-career opportunities across the United Kingdom. Employers post roles, run assessments and manage candidate pipelines through a dashboard, while candidates build profiles, upload CVs and receive personalised job alerts. The site integrates skills-matching algorithms, virtual interview scheduling and progress tracking to streamline recruitment for both sides. Founded by educators and technologists, the company partners with universities, colleges and training providers to improve graduate employment outcomes and reduce time-to-hire for SMEs and corporates in education, technology, healthcare and finance sectors.
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