Job Overview
Location
London
Job Type
Full-time
Category
Customer Support
Date Posted
April 11, 2026
Full Job Description
đź“‹ Description
- • As a User Operations Specialist at Harvey AI, you will serve as the first point of contact for both internal teams and external customers, ensuring timely, empathetic, and accurate responses to support inquiries.
- • You will own and resolve high-volume, non-technical support requests, document and categorize issues to identify trends, and partner with teammates to escalate complex or technical problems effectively.
- • You will maintain a working knowledge of Harvey’s core product features to provide clear guidance and contribute to FAQs, internal guides, and knowledge base articles that streamline support for recurring questions.
- • Harvey AI is transforming legal and professional services through agentic AI and an enterprise-grade platform, serving 1000+ customers across 60+ countries with strong product-market fit and rapid growth.
- • The team operates with intensity, ownership, and close collaboration across functions, staying close to customers to solve real problems with urgency and care in a fast-paced, high-growth startup environment.
- • This role offers early-career professionals the opportunity to build a foundation in customer operations while gaining exposure to technical support workflows and progressing within the User Operations team over time.
🎯 Requirements
- • 2 years of professional experience in customer support at a SaaS company in the technology industry
- • Strong empathy and communication skills with a genuine desire to help others
- • Excellent organizational skills and attention to detail
- • Comfort working in a fast-paced, high-growth environment with competing priorities
- • Growth mindset and eagerness to learn technical concepts over time
- • Experience with customer support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus
🏖️ Benefits
- • Opportunity to work at a fast-growing AI company with 1000+ customers in 60+ countries and strong product-market fit
- • Chance to contribute to a generational company at an inflection point with world-class investor backing
- • Exposure to cutting-edge agentic AI technology and enterprise-grade platform development
- • Clear path for career progression within the User Operations team, including technical skill development
- • Collaborative, mission-driven culture with high ownership and close cross-functional teamwork
- • Professional growth in a startup environment that values adaptability, initiative, and impact
Skills & Technologies
About Harvey AI Inc.
Harvey AI Inc. provides a generative artificial-intelligence platform engineered specifically for the legal profession. The software integrates with law-firm workflows to automate contract drafting, review, due-diligence and regulatory research, producing lawyer-quality language grounded in up-to-date statutes and precedents. Harvey combines large language models trained on legal corpora with secure, private-cloud deployment and firm-specific fine-tuning to maintain confidentiality and compliance. Clients range from global law firms to in-house legal departments seeking efficiency gains without compromising accuracy or security. The company was founded in 2022 and is headquartered in San Francisco, California.
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