User Research Lead

Abridge AI, Inc.

Job Overview

Location

SF Office

Job Type

Full-time

Full Job Description

📋 Description

• Lead end-to-end user research initiatives across the product lifecycle to understand clinicians, patients, and care teams in high-stakes healthcare environments.
• Partner with product and design leadership to align research priorities with business goals and shape high-impact product strategy.
• Manage and mentor a small team of researchers, providing strategic guidance, setting clear priorities, and elevating the quality and rigor of the research practice.
• Design and execute mixed-method research studies incorporating qualitative and quantitative approaches, including interviews, observations, surveys, and product analytics.
• Synthesize complex, ambiguous data into clear, actionable insights that directly inform product roadmaps, design decisions, and engineering priorities.
• Translate research findings into compelling narratives and artifacts that build empathy and alignment across product, design, and engineering teams.
• Establish and institutionalize research rituals, storytelling methods, and shared understanding practices to keep user needs central to all product decisions.
• Continuously improve the organization’s research methodology by introducing new techniques, setting quality standards, and mentoring team members.
• Surface real-world insights about clinical workflows, constraints, and needs to ensure product features align with how healthcare is actually delivered.
• Drive research from early-stage exploration to post-launch learning, ensuring every product decision is grounded in deep user understanding.
• Influence product direction through data-driven recommendations, not just reporting—actively shaping what gets built and why.
• Maintain a portfolio of research work that demonstrates measurable impact on product outcomes and user experience.
• Operate independently in fast-paced, ambiguous environments with multiple competing priorities, balancing strategic leadership with hands-on execution.
• Bring the voice of the clinician and patient into every stage of product development, ensuring empathy and ethical responsibility guide AI deployment.

🎯 Requirements

• 8–10+ years of experience in user research with a strong track record of influencing product direction in complex domains
• Demonstrated leadership or management experience guiding research practice and mentoring peers while influencing product strategy
• Experience conducting end-to-end research using both qualitative and quantitative methods and product analytics
• Portfolio or body of work demonstrating how research directly shaped product decisions and outcomes
• Strong ability to turn ambiguous business questions into clear research questions and plans
• Strong synthesis and storytelling skills to transform ambiguous data into clear, actionable recommendations

🏖️ Benefits

• 14 paid holidays and flexible PTO for salaried employees
• Comprehensive Medical, Dental, and Vision coverage for employees and their families
• Monthly HSA contributions for employees on High Deductible Health Plans
• Generous paid parental leave and family forming benefits
• 401(k) matching contributions
• Personal device allowance with tax-free funds
• Lifestyle wallet with monthly contributions for fitness, professional development, and coworking
• Dedicated access to therapy and coaching for mental health support
• Paid Sabbatical Leave after 5 years of employment
• Competitive compensation and equity grants

Skills & Technologies

Senior

Onsite

Degree Required

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Abridge AI, Inc.

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About Abridge AI, Inc.

Abridge AI provides AI-powered clinical documentation solutions that automatically generate structured notes from patient-clinic conversations. The platform captures, transcribes, and summarizes encounters in real time, integrating with Epic and other EHR systems to reduce clinician administrative burden and improve documentation accuracy.

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