User Researcher

Notion Labs, Inc.

Job Overview

Location

San Francisco, California

Job Type

Full-time

Full Job Description

📋 Description

• Design and execute end-to-end user research studies—qualitative and quantitative—across the AI product lifecycle, including foundational discovery, concept testing, prototype/usability testing, and post-ship evaluation, to inform product decisions for AI features like Notion Agent and Chat.
• Investigate how users discover, build, and interact with AI-powered workflows in Notion, focusing on human–AI collaboration in real-world tasks such as goal setting, task delegation, output review, and system orientation as AI takes increasing initiative.
• Partner closely with Design, Product, Engineering, and Data Science teams to embed user insights into product development phases and ensure research findings directly influence roadmap priorities and feature iterations.
• Communicate research insights through tailored storytelling methods including videos, podcasts, workshops, and visual narratives to diverse audiences, from individual contributors to executive stakeholders.
• Connect research outcomes to measurable business impact by articulating why insights matter, translating them into actionable product recommendations, and driving follow-through to ensure real change occurs after research delivery.
• Apply systems thinking to map complex user journeys across AI product components—including inputs, model behavior, UI, governance, and guardrails—to identify breakdown points and opportunities for improvement.
• Demonstrate fluency in AI products by reasoning about how model uncertainty, system constraints, and behavioral patterns shape user experiences and product design decisions.
• Utilize behavioral and business data to sharpen research questions, triangulate findings across multiple data sources, and validate insights with quantitative evidence to strengthen credibility and impact.
• Prioritize research effectively in fast-paced, ambiguous 0→1 environments, balancing scrappy, rapid-cycle studies with deep-dive investigations based on strategic need and timeline constraints.
• Maintain expertise in both qualitative and quantitative research methodologies, selecting the most appropriate methods for each research question and ensuring methodological rigor throughout.
• Conduct research with a focus on B2B users and AI-enabled workflow automation products, understanding the unique needs of teams and organizations using AI to reduce busy work and increase time for meaningful work.

🎯 Requirements

• 3+ years of experience conducting UX research in industry
• AI fluency: hands-on experience with AI products and ability to reason about model behavior, uncertainty, and system constraints in product contexts
• Expertise in both qualitative and quantitative research methods and ability to triangulate insights across data sources

🏖️ Benefits

• Competitive cash compensation and equity
• Opportunity to work in San Francisco or New York City with Anchor Days on Mondays, Tuesdays, and Thursdays for in-person collaboration
• Exposure to cutting-edge AI product development at a company building the future of collaborative work
• Culture that values craft, human-centered design, and intellectual curiosity about AI as a collaborator

Skills & Technologies

Onsite

$164k-190k

Degree Required

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Notion Labs, Inc.

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About Notion Labs, Inc.

Notion Labs, Inc. develops a unified workspace platform that combines documents, databases, kanban boards, calendars, and wikis. Headquartered in San Francisco, the company offers collaborative tools for teams and individuals to plan, write, organize, and share knowledge. The software integrates with third-party services and supports real-time editing, templates, and permissions management. Founded in 2013, it serves global users across education, technology, and enterprise sectors, aiming to replace fragmented productivity apps with a single, modular environment.

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