Healthfirst, Inc. logo

Vendor Partner Specialist - Contact Center Operations

Job Overview

Location

Remote

Job Type

Full-time

Category

Operations

Date Posted

June 20, 2026

Full Job Description

đź“‹ Description

  • • The Vendor Partner Specialist serves as the principal contact for all vendor-related interdepartmental collaborations, managing relationships and business services performed by external vendors, including off-shore teams, to ensure seamless operations and compliance.
  • • Day-to-day responsibilities include analyzing and delegating daily workflow to and from external vendors, reviewing and consolidating work product for accuracy and trends, communicating with department leaders and quality teams on processes and performance metrics, ensuring regulatory and compliance adherence, and acting as a liaison between internal teams and vendors to align on business processes, workflow, and project updates.
  • • The role involves working closely with Information Technology to define business requirements, oversee vendor system access, assist in onboarding new vendors, maintain detailed documentation of vendor work, coordinate training, and identify opportunities for vendor engagement and process improvement.
  • • Healthfirst, Inc. is a mission-driven healthcare organization committed to improving the health and well-being of its members through innovative, accessible, and affordable care solutions, with a strong emphasis on operational excellence, compliance, and vendor accountability.
  • • In this role, the individual will develop expertise in vendor management, SLA oversight, regulatory compliance, cross-functional collaboration, and process optimization within a healthcare operations environment, gaining valuable experience in analyzing business requirements, metric reporting, and continuous improvement initiatives that directly impact service delivery and member outcomes.

🏖️ Benefits

  • • Medical, dental and vision coverage
  • • Incentive and recognition programs
  • • Life insurance
  • • 401k contributions
  • • Competitive compensation and benefits package

Skills & Technologies

Remote
$58k-80k
Degree Required

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Healthfirst, Inc. logo
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About Healthfirst, Inc.

Healthfirst is a New York-based health insurance provider offering affordable, comprehensive plans to individuals, families, and seniors. For over 30 years, the company has delivered diverse options, including Essential Plans, Medicaid Managed Care, Child Health Plus, Marketplace plans, and specialized Medicare Advantage and Long-Term Care solutions. Healthfirst offers benefits like medical, prescription drug, dental, and vision coverage. Notably, Healthfirst maintains the only 5-star rated Essential Plan in New York for two consecutive years, solidifying its position as a trusted leader in accessible community healthcare.

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