Job Overview
Location
Berlin
Job Type
Full-time
Category
Product Manager
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • Architect and implement automated loyalty frameworks and backend systems that drive hyper-retention for top-tier users on Freecash, Almedia’s VIP engagement platform.
- • Lead the transformation of VIP support from reactive service to a systematic, proactive retention engine through product-led strategies and operational automation.
- • Design and dictate VIP-specific product features in collaboration with Fraud, Support, and Product teams to ensure alignment on elite user experience goals.
- • Build data-driven retention models that identify, segment, and activate high-value users based on behavioral signals, engagement patterns, and lifecycle stages.
- • Scale VIP engagement loops across the user journey to maximize lifetime value, reduce churn, and increase daily active usage among the top 1% of users.
- • Own end-to-end execution of VIP experience systems, from initial concept and stakeholder alignment to deployment, monitoring, and iterative optimization.
- • Work closely with engineering teams to translate VIP retention strategies into technical specifications and product roadmaps with precision and urgency.
- • Define key performance indicators for VIP program success and establish dashboards to track retention, spend, engagement, and satisfaction metrics in real time.
- • Eliminate inefficiencies and red tape by building scalable, automated solutions that replace manual processes and reduce dependency on reactive support.
- • Operate with full ownership in a high-intensity, 5-day-per-week in-office environment where speed, results, and initiative are the primary drivers of success.
- • Collaborate cross-functionally to align Fraud, Support, and Product teams on shared VIP objectives, ensuring consistent execution and policy enforcement.
- • Maintain deep understanding of user behavior within high-volume AdTech and gaming ecosystems to inform VIP program design and incentive structures.
- • Champion a culture of high ownership, where excellence is measured by impact, not hours, and where innovation is rewarded faster than bureaucracy.
- • Serve as the primary strategist for Almedia’s VIP ecosystem, ensuring that every feature, policy, and automation serves the goal of making Freecash the most rewarding engagement engine on the planet.
- • Constantly evolve the VIP experience based on real-time user feedback, platform data, and competitive intelligence in a rapidly scaling, profit-driven startup environment.
- • Represent Almedia’s VIP program internally and externally as the leading expert on elite user retention and loyalty in high-growth tech.
🎯 Requirements
- • 3+ years of experience building and scaling VIP programs in a high-growth tech environment
- • Technical Proficiency: Deep expertise in CRM automation stacks and data-driven retention modeling
- • Previous experience in AdTech or high-volume gaming platforms
- • Proven ability to lead cross-functional product initiatives with Fraud, Support, and Product teams
- • Demonstrated success in shifting customer support functions from reactive to proactive, systematized retention models
- • High-ownership mindset with a bias for speed, autonomy, and results over process
🏖️ Benefits
- • Equity in Almedia for all Berlin-based employees
- • Central Berlin office with fully-stocked modern workspace built for collaboration
- • Transport subsidy
- • Daily breakfasts and lunches
- • Language learning support
- • Urban Sports Club membership
Skills & Technologies
About Almedia Inc.
Almedia is a digital advertising company that develops technology and media solutions for brands seeking performance-driven campaigns. Its platform combines programmatic buying, data analytics, and proprietary optimization tools to deliver targeted display, video, and mobile inventory across North America. The company focuses on measurable outcomes, offering transparent reporting and audience insights to help advertisers maximize return on ad spend. Headquartered in Montreal, Almedia maintains direct publisher relationships and operates private marketplaces designed for mid-market and enterprise clients. Services include campaign management, creative production, and strategic consulting aligned with brand safety and viewability standards.
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