VIP Relationship Manager, Emerging Markets

OKX Technology Services Pte. Ltd.

Job Overview

Location

Remote Roles - EMEA

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary point of contact for high-net-worth individuals (HNWIs), family offices, crypto funds, and institutional traders across Africa (Sub-Saharan and North Africa), Switzerland, and Pakistan.
• Manage a portfolio of VIP clients with AUM or trading volume above defined thresholds, ensuring high satisfaction and retention through regular business reviews and check-ins.
• Build and maintain trust-based relationships with clients by providing personalized service, proactive communication, and timely resolution of issues through internal coordination with product, compliance, and operations teams.
• Proactively identify, onboard, and grow new VIP clients through referrals, industry events, and targeted regional outreach campaigns in assigned markets.
• Drive trading volume growth, fee revenue, and product adoption across OKX’s ecosystem including spot trading, derivatives, OTC, earn, and Web3 products.
• Develop and execute territory-specific growth strategies tailored to the regulatory, cultural, and market dynamics of Africa, Switzerland, and Pakistan.
• Represent OKX at key crypto conferences, summits, and community events within the assigned regions to enhance brand visibility and client acquisition.
• Monitor and analyze competitive landscape, regulatory developments, and macro trends impacting crypto adoption in target markets to inform client strategy and business decisions.
• Collect and relay detailed client feedback on product experience, features, and pain points to internal product and strategy teams to influence roadmap priorities.
• Identify emerging trends in VIP client trading behavior, asset preferences, and market demand to anticipate opportunities and tailor service offerings.
• Utilize CRM tools (e.g., Salesforce, HubSpot) to track client interactions, manage pipelines, and generate data-driven performance reports.
• Operate autonomously in a fast-paced, global environment with minimal supervision while maintaining alignment with company values: We Before Me, Do the Right Thing, and Get Things Done.

🎯 Requirements

• 5+ years of experience in relationship management, private banking, institutional sales, or brokerage — preferably within crypto, fintech, or financial services
• Proven track record managing high-value client portfolios with demonstrable revenue impact
• Prior exposure to African markets, Swiss financial services, or Pakistan’s fintech/crypto ecosystem is strongly preferred
• Experience working in or with a crypto exchange, trading firm, or Web3 company is a significant advantage
• Fluency in English is required; proficiency in one or more regional languages (French, Swahili, Arabic, Hausa, Afrikaans, German, Urdu, Punjabi) is highly preferred
• Deep understanding of crypto products: spot trading, perpetual futures, options, and staking

🏖️ Benefits

• Competitive total compensation package
• L&D programs and education subsidy for employees’ growth and development
• Various team building programs and company events
• More that we love to tell you along the process!

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

OKX Technology Services Pte. Ltd.

Visit Website

About OKX Technology Services Pte. Ltd.

OKX operates a global cryptocurrency exchange and Web3 ecosystem headquartered in Singapore, offering spot, futures, options, and decentralized finance services. The platform supports hundreds of digital assets, staking, lending, NFT marketplaces, and its own multi-chain wallet. Founded in 2017, it serves millions of users worldwide with deep liquidity, institutional-grade custody, and compliance programs across multiple jurisdictions, while continually expanding developer tools and layer-2 infrastructure to advance open finance adoption.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.