Job Overview
Location
Remote Roles - EMEA
Job Type
Full-time
Category
Software Engineering
Date Posted
May 25, 2026
Full Job Description
đź“‹ Description
- • Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds, including high-net-worth individuals, family offices, crypto funds, and institutional traders.
- • Build and maintain trust-based relationships with VIP clients across Africa (Sub-Saharan and North Africa), Switzerland, and Pakistan through regular business reviews and check-ins to assess satisfaction and identify upsell opportunities.
- • Act as the internal advocate for VIP clients by coordinating with product, compliance, and operations teams to resolve issues promptly and ensure seamless service delivery.
- • Proactively identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns in assigned markets.
- • Drive trading volume growth, fee revenue, and product cross-sell across OKX’s ecosystem including spot trading, derivatives, OTC, earn products, and Web3 applications.
- • Develop and execute territory-specific growth strategies tailored to the regulatory, cultural, and market dynamics of Africa, Switzerland, and Pakistan.
- • Represent OKX at key crypto conferences, summits, and community events in the assigned regions to enhance brand visibility and client acquisition.
- • Stay current on competitive landscape, regulatory developments, and macro trends affecting crypto adoption in Africa, Switzerland, and Pakistan.
- • Gather and relay client feedback to internal product and strategy teams to influence roadmap decisions and product enhancements.
- • Identify emerging trends in VIP client trading behavior, asset preferences, and market demand to inform business planning and client segmentation.
- • Maintain accurate client records and activity logs using CRM tools such as Salesforce, HubSpot, or equivalent systems.
- • Operate autonomously in a fast-paced, global environment with minimal supervision while meeting performance targets and KPIs.
- • Communicate effectively across cultures and time zones with fluency in English and proficiency in at least one regional language (French, Swahili, Arabic, Hausa, Afrikaans, German, Urdu, or Punjabi).
🎯 Requirements
- • 5+ years of experience in relationship management, private banking, institutional sales, or brokerage — preferably within crypto, fintech, or financial services
- • Proven track record managing high-value client portfolios with demonstrable revenue impact
- • Prior exposure to African markets, Swiss financial services, or Pakistan's fintech/crypto ecosystem is strongly preferred
- • Experience working in or with a crypto exchange, trading firm, or Web3 company is a significant advantage
- • Exceptional interpersonal and communication skills with the ability to build rapport across cultures
- • Deep understanding of crypto products: spot trading, perpetual futures, options, and staking
🏖️ Benefits
- • Competitive total compensation package
- • L&D programs and Education subsidy for employees' growth and development
- • Various team building programs and company events
- • More that we love to tell you along the process!
Skills & Technologies
About OKX Technology Services Pte. Ltd.
OKX operates a global cryptocurrency exchange and Web3 ecosystem headquartered in Singapore, offering spot, futures, options, and decentralized finance services. The platform supports hundreds of digital assets, staking, lending, NFT marketplaces, and its own multi-chain wallet. Founded in 2017, it serves millions of users worldwide with deep liquidity, institutional-grade custody, and compliance programs across multiple jurisdictions, while continually expanding developer tools and layer-2 infrastructure to advance open finance adoption.
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