VIP Relationship Manager, Emerging Markets

OKX Technology Services Pte. Ltd.

Job Overview

Location

EMEA

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds, including high-net-worth individuals, family offices, crypto funds, and institutional traders.
• Build and maintain trust-based relationships with VIP clients across Africa (Sub-Saharan and North Africa), Switzerland, and Pakistan through regular business reviews and check-ins to assess satisfaction and identify upsell opportunities.
• Act as the internal advocate for VIP clients by coordinating with product, compliance, and operations teams to resolve issues promptly and ensure seamless service delivery.
• Proactively identify, onboard, and acquire new VIP clients through referrals, industry events, and targeted regional outreach campaigns in the assigned markets.
• Drive trading volume growth, fee revenue, and product adoption across OKX’s ecosystem including spot trading, derivatives, OTC, earn, and Web3 products.
• Develop and execute territory-specific growth strategies tailored to the regulatory, cultural, and market dynamics of Africa, Switzerland, and Pakistan.
• Represent OKX at key crypto conferences, summits, and community events in the EMEA region to enhance brand visibility and client acquisition.
• Stay current on competitive landscape, regulatory developments, and macro trends impacting crypto adoption in Africa, Switzerland, and Pakistan.
• Gather and relay client feedback on product experience, service gaps, and feature requests to internal product and strategy teams to influence roadmap decisions.
• Identify emerging trends in VIP client trading behavior, asset preferences, and market sentiment to inform business planning and client segmentation.
• Maintain accurate client records and activity logs using CRM tools such as Salesforce, HubSpot, or equivalent, and leverage data-driven reporting to track performance metrics.
• Operate autonomously in a fast-paced, global environment with minimal supervision, demonstrating initiative and accountability in achieving revenue and retention targets.
• Communicate effectively across cultures with exceptional interpersonal skills to build rapport and credibility with diverse client bases.
• Maintain deep understanding of crypto products including spot trading, perpetual futures, options, and staking to provide expert guidance to institutional and HNWI clients.

🎯 Requirements

• 5+ years of experience in relationship management, private banking, institutional sales, or brokerage — preferably within crypto, fintech, or financial services
• Proven track record managing high-value client portfolios with demonstrable revenue impact
• Prior exposure to African markets, Swiss financial services, or Pakistan's fintech/crypto ecosystem is strongly preferred
• Experience working in or with a crypto exchange, trading firm, or Web3 company is a significant advantage
• Fluency in English is required; proficiency in one or more regional languages (French, Swahili, Arabic, Hausa, Afrikaans, German, Urdu, or Punjabi) is highly preferred
• Proficiency with CRM tools (Salesforce, HubSpot, or equivalent) and data-driven reporting

🏖️ Benefits

• Competitive total compensation package
• L&D programs and education subsidy for employees' growth and development
• Various team building programs and company events
• More that we love to tell you along the process!

Skills & Technologies

Remote

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OKX Technology Services Pte. Ltd.

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About OKX Technology Services Pte. Ltd.

OKX operates a global cryptocurrency exchange and Web3 ecosystem headquartered in Singapore, offering spot, futures, options, and decentralized finance services. The platform supports hundreds of digital assets, staking, lending, NFT marketplaces, and its own multi-chain wallet. Founded in 2017, it serves millions of users worldwide with deep liquidity, institutional-grade custody, and compliance programs across multiple jurisdictions, while continually expanding developer tools and layer-2 infrastructure to advance open finance adoption.

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