VIP Relationship Manager, Northeast Asia

OKX Technology Services Pte. Ltd.

Job Overview

Location

Northeast Asia (Remote)

Job Type

Full-time

Full Job Description

📋 Description

• Own and grow a portfolio of VIP clients in the Northeast Asia market, serving as their primary point of contact for product queries, service escalations, and account needs.
• Build rapport with new and existing clients through proactive outreach, regular check-ins, and tailored support.
• Monitor key client behaviour and trading patterns; flag risks and opportunities to the wider team.
• Coordinate with internal teams (product, operations, compliance) to resolve client issues quickly and deliver a seamless experience.
• Support client acquisition through offline events, campaigns, and referral programmes.
• Maintain clean, up-to-date client records and contribute to weekly reporting on portfolio health.
• Execute on team-defined VIP service standards and escalation protocols.
• Work remotely across Northeast Asia, providing high-touch, white-glove service to high-value clients in the crypto ecosystem.
• Act as a trusted advisor to institutional and high-net-worth clients, deepening their engagement with OKX’s trading platform and OKX Wallet.
• Translate client insights into actionable feedback for product and operations teams to enhance VIP service offerings.
• Represent OKX at industry events and client-facing initiatives to strengthen brand presence and client loyalty in the region.
• Ensure all client interactions align with OKX’s core principles: We Before Me, Do the Right Thing, and Get Things Done.
• Collaborate cross-functionally to uphold compliance standards while delivering exceptional client experiences in a fast-paced crypto environment.

🎯 Requirements

• 4+ years of experience in client services, private banking, wealth management, or financial sales — preferably within an international financial institution.
• Track record of managing HNW or institutional client relationships end-to-end.
• Familiarity with trading platforms or crypto exchanges is a strong plus.
• Organised, detail-oriented, and able to manage multiple client needs simultaneously without dropping the ball.

🏖️ Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• More that we love to tell you along the process!

Skills & Technologies

Remote

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OKX Technology Services Pte. Ltd.

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About OKX Technology Services Pte. Ltd.

OKX operates a global cryptocurrency exchange and Web3 ecosystem headquartered in Singapore, offering spot, futures, options, and decentralized finance services. The platform supports hundreds of digital assets, staking, lending, NFT marketplaces, and its own multi-chain wallet. Founded in 2017, it serves millions of users worldwide with deep liquidity, institutional-grade custody, and compliance programs across multiple jurisdictions, while continually expanding developer tools and layer-2 infrastructure to advance open finance adoption.

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