Virtual assistant C1

Distro, Inc.

Job Overview

Location

Guatemala City

Job Type

Full-time

Full Job Description

📋 Description

• We are seeking a highly experienced Bilingual Licensed Insurance Virtual Assistant (English/Spanish) to support day-to-day Commercial Lines operations. This role is ideal for a senior insurance professional with strong autonomy, deep knowledge of U.S. commercial insurance processes, and the ability to manage the full policy lifecycle with minimal onboarding.
• The selected candidate will play a key role in policy servicing, quoting, renewals, and carrier coordination, acting as a reliable extension of the client’s internal team in a fast-paced, service-driven environment.
• Key responsibilities include managing policies throughout the full lifecycle: quote, bind, endorse, renew; processing endorsements, cancellations, and policy updates accurately and efficiently; handling renewals and remarketing to ensure competitive coverage and pricing; maintaining precise and up-to-date records within the agency management system (AMS); conducting client communication via phone, email, and messaging; clearly explaining coverage options, policy terms, and premiums; supporting clients with policy changes and service inquiries; conducting multi-carrier quoting and coverage comparisons; working directly with carriers to bind, amend, and renew policies; and navigating carrier portals and underwriting requirements effectively.
• The role supports retention and account support for B2B clients or high-level commercial accounts, requiring familiarity with U.S. insurance markets and carriers, experience supporting independent insurance brokerages, and proven experience working with Applied Epic or similar insurance agency management systems.
• This position offers the opportunity to deepen expertise in U.S. commercial insurance operations, enhance bilingual client service skills, and contribute meaningfully to client retention and satisfaction in a remote, autonomous setting.

🏖️ Benefits

• Remote work opportunity
• Autonomy in managing full policy lifecycle
• Opportunity to support high-level commercial accounts
• Chance to work with multi-carrier quoting and carrier coordination
• Role as a trusted extension of client’s internal team
• Fast-paced, service-driven environment for professional growth

Skills & Technologies

Remote

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Distro, Inc.

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About Distro, Inc.

Distro provides an AI‑powered global hiring platform that automates resume vetting, candidate screening and matching, interview scheduling, contractor payments and payroll/EOR services to help companies recruit and onboard talent across 200+ countries.

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