Virtual Executive Assistant — Patient Success Operations [Remote]

Legion Health, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Respond to patient inquiries via phone and messaging platforms with clear, accurate, and timely communication to ensure high patient satisfaction
• Provide compassionate support to patients throughout their care journey, focusing on reducing friction and improving experience in a digital health environment
• Assist with scheduling, rescheduling, and onboarding patients into the Legion Health care system
• Conduct proactive patient follow-ups, reminders, and check-ins to support retention and continuity of care
• Coordinate and track clinical and administrative workflows including prior authorizations, prescription refills, FMLA paperwork, and documentation requests
• Collect, route, and track patient information for clinical teams with precise documentation, ensuring no delays in care delivery
• Accurately document all patient interactions to maintain case tracking, continuity of support, and compliance with operational standards
• Identify recurring patient issues and provide actionable feedback to improve workflows, systems, and service quality
• Collaborate with internal clinical and operational teams to resolve patient concerns quickly and effectively
• Maintain reliable, high-speed internet connection to ensure seamless communication across digital platforms
• Work within a strictly non-clinical scope—no medical advice, diagnosis, or treatment is provided
• Navigate healthcare-specific workflows including insurance, pharmacies, scheduling systems, and documentation protocols
• Use tools such as Dialpad, Slack, and Healthie (or similar platforms) to manage patient communications and operational tasks
• Adapt quickly to evolving processes in a fast-paced startup environment while maintaining attention to detail and operational efficiency
• Demonstrate calm, empathetic communication during sensitive patient interactions, especially in behavioral health contexts
• Manage multiple concurrent conversations and tasks without losing track of critical details or deadlines
• Partner effectively with clinical teams while clearly understanding and respecting the boundaries of a non-clinical role
• Ensure all administrative tasks are completed with high accuracy, timeliness, and adherence to internal protocols
• Contribute to building scalable patient success operations that support a growing AI-native psychiatry network
• Uphold the highest standards of patient experience by prioritizing clarity, follow-through, and compassionate service

🎯 Requirements

• 2+ years of experience in a patient-facing support role in behavioral health, digital health, telehealth, nursing admin, pharmacy, or insurance
• Previous experience in a telehealth or call center environment
• Proficient in spoken and written English
• Comfortable using digital tools such as Dialpad, Slack, and Healthie (or similar platforms)
• Strong organizational skills with meticulous attention to detail and documentation habits
• Ability to work reliably during 1:00 PM to 9:30 PM Central Time

🏖️ Benefits

• Fully remote work setup
• Opportunity to impact mental health care for millions of patients and families
• Hourly compensation ranging from $5 to $15 per hour
• Work in a fast-paced, mission-driven startup environment focused on scaling AI-native healthcare

Skills & Technologies

Remote

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Legion Health, Inc.

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About Legion Health, Inc.

Legion Health operates a marketplace that matches patients with licensed psychiatrists and therapists for telehealth services. The platform enables healthcare organizations to book mental-health appointments on demand, while clinicians set their own schedules and pricing. Founded in 2021 in Austin, Texas, the company vets providers through credentialing and malpractice insurance verification, then offers them to health systems, primary-care practices, and payers seeking rapid access to mental-health resources.

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