VP, Customer Onboarding

R1 RCM Inc.

Job Overview

Location

Remote, USA

Job Type

Full-time

Full Job Description

📋 Description

• As the Vice President of Customer Onboarding at R1 RCM Inc., you will serve as a strategic leader responsible for driving successful revenue cycle operational transitions for large healthcare organizations, directly impacting client financial performance and patient experience through expert change management and process optimization.
• You will partner closely with the Customer Executive team to align operational initiatives with financial objectives, ensuring seamless onboarding experiences that deliver measurable improvements in revenue cycle efficiency, denial reduction, and cash acceleration for hospitals, health systems, and medical groups.
• In this role, you will act as a change agent and thought leader, helping to shape R1’s solution strategy by sharing best practices, identifying optimization opportunities, and leading transformative change across complex healthcare environments.
• You will build, mentor, and develop a high-performing team of revenue cycle professionals, fostering leadership growth and operational excellence while owning end-to-end accountability for customer transition timelines, budgets, and P&L outcomes.
• Your expertise will be critical in establishing common goals across hospital departments, creating cross-functional alliances, and driving adoption of new workflows, technologies, and processes to ensure sustainable success post-implementation.
• You will contribute to R1’s strategic direction as a content expert, providing insights from the front lines of customer operations to inform product development, service enhancements, and go-to-market strategies.

🎯 Requirements

• Minimum 12 years of progressive operational experience in healthcare revenue cycle management, with at least 5 years in increasingly senior leadership roles demonstrating a proven track record of success in driving complex operational improvements.
• Demonstrated expertise in leading large-scale change management initiatives, including guiding healthcare organizations through difficult transitions involving new processes, workflows, technology systems, or organizational structures.
• Strong project management discipline with proficiency in Excel and experience using tools such as Asana, MS Project, or similar platforms to manage timelines, resources, and deliverables across complex initiatives.
• Exceptional communication and interpersonal skills, with the ability to partner effectively with C-suite executives (including CFOs and COOs), build trust, and align diverse stakeholders around common operational and financial goals.
• Willingness to travel up to 40% to customer sites as needed to support onboarding efforts, lead workshops, and ensure successful adoption of R1’s solutions.
• Deep understanding of healthcare revenue cycle functions, including patient access, coding, billing, claims management, denial prevention, and payment posting, with the ability to diagnose inefficiencies and prescribe evidence-based solutions.

🏖️ Benefits

• Competitive base salary range of $173,519.37 to $280,035.56 per year, commensurate with experience and qualifications, reflecting the seniority and impact of this leadership role.
• Eligibility for an annual bonus plan with a target payout of 30.00% of base salary, rewarding achievement of key performance objectives related to customer onboarding success, operational excellence, and revenue growth.
• Access to a comprehensive benefits package including medical, dental, vision, life insurance, disability coverage, and wellness programs designed to support associate health and financial security.
• Opportunities for professional growth and leadership development within a rapidly expanding organization that values internal promotion and investment in employee advancement.
• The chance to work remotely with a collaborative, mission-driven team dedicated to transforming healthcare through technology, data, and process innovation.
• Exposure to executive-level strategy discussions and the ability to influence R1’s product roadmap and service delivery model as a trusted thought leader in revenue cycle operations.

Skills & Technologies

Remote

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R1 RCM Inc.

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About R1 RCM Inc.

R1 RCM Inc. provides technology-driven revenue cycle management services to hospitals, health systems, and physician groups across the United States. The company offers end-to-end solutions spanning patient registration, coding, billing, claims processing, denial management, and collections, supported by analytics, automation, and outsourced staffing. Its cloud-based platform integrates with electronic health records to improve cash flow, reduce administrative costs, and ensure compliance with evolving healthcare regulations, serving a diverse client base that includes large health systems and academic medical centers.

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