Job Overview
Location
Remote Nationwide
Job Type
Full-time
Category
Sales
Date Posted
April 20, 2026
Full Job Description
đź“‹ Description
- • As Vice President of Direct Marketing Sales (DMS) / Telesales at Humana, you will lead one of the company’s most critical growth engines, driving acquisition and revenue across Medicare Advantage, PDP, and ancillary products through a high-performing, compliant, and scalable telesales operation.
- • You will own the full telesales lifecycle — from lead intake and conversion optimization to enrollment, retention, and post-season analysis — ensuring alignment with enterprise Medicare growth goals while balancing aggressive targets with operational discipline, customer experience, and regulatory compliance.
- • You will lead a large-scale organization spanning internal teams and external BPO partners, building leadership bench strength, establishing performance management systems, and driving continuous improvement in speed-to-lead, contact rates, close rates, and cost efficiency through data-driven insights and technology enablement.
- • You will partner with Marketing, Digital, Technology, and Finance teams to align lead generation, optimize channel mix, implement advanced analytics and AI-enabled tools, and ensure seamless omnichannel integration while maintaining strict adherence to CMS guidelines and internal compliance standards.
- • You will drive Annual Enrollment Period (AEP) readiness and execution, including staffing, training, contingency planning, and post-season analysis, ensuring consistent performance and compliance during peak volume periods.
- • You will report to the SVP, Distribution, operate in a hybrid work model with ~30% travel, and be based flexibly with preference for Tampa, FL or Louisville, KY, contributing to Humana’s mission of putting health first for millions of members nationwide.
🎯 Requirements
- • 12+ years of leadership experience in telesales, inside sales, or direct-to-consumer environments
- • Proven ability to lead large-scale, high-volume sales organizations with measurable results in revenue growth, cost efficiency, and operational scalability
- • Strong financial, operational, and analytical capabilities, including advanced proficiency in CRM, funnel analytics, forecasting, and sales productivity tooling (AI-enabled call guidance a plus)
- • Experience in healthcare, Medicare, or other regulated industries preferred
- • Bachelor’s degree required; MBA or related advanced degree preferred
🏖️ Benefits
- • Opportunity to lead a critical growth engine impacting over 10 million annual sales interactions and shaping Medicare enrollment outcomes for millions of Americans
- • Hybrid work model with flexibility based on business needs and seasonal demands, including ~30% travel to partner locations and internal meetings
- • Access to Humana’s comprehensive benefits package supporting health, financial wellness, and work-life balance as a leading U.S. healthcare company committed to employee well-being
Skills & Technologies
About Humana Inc.
Humana Inc. is a for-profit health and well-being company headquartered in Louisville, Kentucky. Founded in 1961, it provides health insurance, Medicare Advantage plans, Medicaid services, pharmacy benefit management, and clinical care through primary care centers. Serving millions of members across the United States, Humana focuses on integrated care delivery, home health, and wellness programs aimed at improving health outcomes and reducing costs for individuals, employers, and government partners.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
