Job Overview
Location
Remote USA
Job Type
Full-time
Category
Data Science
Date Posted
June 25, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary liaison between internal teams and external borrowers to ensure seamless communication throughout the mortgage loan process.
- • Provide expert guidance to borrowers by clearly explaining loan programs, costs, terms, and all applicable loan documentation, ensuring compliance with licensing requirements.
- • Review and audit complete mortgage files including income verification, asset documentation, credit reports, W-2s, bank statements, and court orders to validate loan eligibility and stability.
- • Perform pre-underwriting tasks to support loan approval by analyzing financial data and identifying missing or insufficient documentation.
- • Generate and deliver accurate mortgage disclosure packages, including rate disclosures and re-disclosures, ensuring regulatory compliance and borrower transparency.
- • Manage a diverse loan pipeline encompassing Conventional, FHA, VA, USDA, 203k, Jumbo, and reverse mortgage products, tailoring each structure to the borrower’s unique financial situation.
- • Utilize DU (Desktop Underwriter) and LP (Loan Prospector) systems to evaluate loan risk and determine optimal loan programs based on borrower profiles.
- • Ensure all loan files meet regulatory standards under RESPA and other federal and state mortgage consumer protection laws.
- • Input and configure loan data into the Encompass LOS system to accurately reflect borrower needs, program terms, and disclosure requirements.
- • Maintain strict attention to detail in reviewing loan files for completeness, accuracy, and compliance prior to submission for underwriting.
- • Prioritize and manage multiple loan files simultaneously to meet tight deadlines while maintaining high-quality standards and borrower satisfaction.
- • Collaborate cross-functionally with processing, underwriting, and closing teams to resolve documentation issues and expedite loan approvals.
- • Apply strong analytical and mathematical skills to assess borrower financials and recommend the most suitable loan product.
- • Demonstrate exceptional communication skills to explain complex financial terms to borrowers in clear, accessible language.
- • Maintain up-to-date knowledge of evolving mortgage regulations, industry best practices, and company-specific lending policies.
🎯 Requirements
- • Bachelor’s degree and/or equivalent combination of education and experience
- • 3-5 years of residential mortgage processing experience
- • Valid mortgage licensing required to communicate loan programs and costs with borrowers
- • Experience with Encompass LOS
- • Knowledge of RESPA guidelines and federal/state mortgage regulations
- • Proficiency in DU, LP, Microsoft Outlook, and Windows
🏖️ Benefits
- • Competitive compensation plan
- • Comprehensive medical, dental, and vision insurance
- • 401K retirement plan
- • Company-provided short-term disability
- • Employee assistance program
- • Wellness program
Skills & Technologies
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About CrossCountry Mortgage, LLC
CrossCountry Mortgage is a national retail mortgage lender headquartered in Brecksville, Ohio. Licensed in all 50 states, it originates and funds conventional, FHA, VA, USDA, jumbo and specialty loan products for purchase and refinance transactions through its network of retail branches, wholesale and correspondent channels. Founded in 2003, the company operates as a direct lender and employs loan officers, processors and underwriters to provide end-to-end mortgage services to consumers, real estate professionals and builders.
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