Job Overview
Location
United States
Job Type
Full-time
Category
Product Management
Date Posted
July 4, 2026
Full Job Description
đź“‹ Description
- • Lead and scale Solace’s expanding telehealth physician workforce as the principal operational physician executive, reporting directly to the Chief Medical Officer.
- • Serve as direct supervisor to a growing team of medical directors and associate medical directors, establishing performance expectations and a structured accountability framework.
- • Build and mentor the pipeline of associate medical directors, cultivating physician leadership as a core organizational capability.
- • Partner with the Medical Director for Clinical Quality to define clinical quality strategy, set priority measures, benchmarks, and improvement targets across the physician workforce.
- • Champion a culture of patient safety and continuous clinical improvement, including co-developing an accreditation readiness program with compliance teams.
- • Oversee clinical operations, ensuring service delivery, capacity, and utilization align with established clinical standards and telehealth-specific guidelines.
- • Set and enforce clinical policies governing scope of practice, documentation standards, and telehealth protocols in collaboration with Legal and Compliance.
- • Own physician onboarding from a clinical readiness perspective, ensuring new hires receive comprehensive orientation, training, and mentorship to perform effectively from day one.
- • Monitor physician performance data—including productivity, quality metrics, patient satisfaction, and documentation compliance—at both cohort and individual levels, and develop targeted action plans for underperformance.
- • Co-develop clinical strategy with the CMO for new service lines, defining goals, resource requirements, and success metrics as part of the clinical operations plan.
- • Design and implement a leadership structure capable of supporting rapid organizational growth, identifying key hires needed to scale clinical operations.
- • Build and maintain the clinical policy library in partnership with Legal, Compliance, and Medical Directors, serving as the clinical authority for physician escalations and advocate service support.
- • Own the physician experience as a strategic priority, monitoring engagement data and designing interventions to reduce burnout, improve retention, and enhance satisfaction.
- • Establish and sustain regular communication channels between physician leadership and the broader clinical workforce to foster alignment and transparency.
- • Partner with People/HR on physician workforce strategy, including retention planning, succession planning, and talent development initiatives.
- • Model the clinical values and professional standards expected across Solace’s physician team, reinforcing culture through consistent leadership behavior.
- • Collaborate cross-functionally with Product, Data, Marketing, Operations, and Clinical Recruiting teams to align clinical goals with company-wide objectives.
- • Operate in a high-growth, tech-forward healthcare environment with autonomy, urgency, and precision to meet the demands of a rapidly scaling startup.
🎯 Requirements
- • Active, unrestricted medical license
- • Board certification in internal medicine or family medicine
- • Minimum 5 years of direct patient care experience
- • Minimum 5 years of progressive leadership experience managing physicians or medical directors, including building layered leadership teams for >1k clinicians
- • Familiarity with multi-state medical licensing and credentialing standards (NCQA, JC, etc.)
- • Demonstrated experience overseeing clinical quality, peer review, or patient safety programs at an organizational level
🏖️ Benefits
- • Opportunity to lead clinical operations at a Series C health tech startup backed by top-tier VCs
- • High-impact role shaping the future of patient advocacy and healthcare navigation in the U.S.
- • Collaborative, mission-driven culture focused on urgency, precision, and heart
- • Direct influence on clinical strategy, policy, and organizational growth in a fast-scaling environment
- • Exposure to cutting-edge tech-forward healthcare models and cross-functional innovation
- • Autonomy to design and implement systems that redefine patient care delivery
Skills & Technologies
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About Solace Corporation
Solace Corporation provides event-driven middleware and streaming data movement solutions that let enterprises connect cloud, on-premises, and IoT environments. Its PubSub+ event brokers, APIs, and managed services enable real-time information flow across applications, devices, and users for financial services, retail, transportation, and government markets. The company supports open protocols like AMQP, MQTT, JMS, and REST, integrates with Kubernetes, Kafka, and serverless platforms, and offers hybrid and multi-cloud deployment options. Headquartered in Ottawa, Canada, Solace was founded in 2001 and serves global customers requiring low-latency, high-throughput, and secure event streaming.
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