Job Overview
Location
Barcelona
Job Type
Full-time
Category
Software Engineering
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Lead the Implementation function at Perk.com, overseeing a team of approximately 35 FTEs across travel and spend modules with direct accountability for delivery quality, project throughput, time-to-live, and customer satisfaction (CSAT).
- • Own end-to-end implementation performance across all products and customer segments, driving measurable improvements in efficiency, scalability, and onboarding economics.
- • Build and scale a structured, repeatable implementation framework to replace manual, bespoke processes, with a clear bias toward standardized delivery models over custom solutions.
- • Partner with Product and Engineering teams to productize onboarding by embedding setup workflows into the product itself, eliminating manual services layers through default configurations and system-driven setup flows.
- • Take ownership of technical integration complexity, particularly around ERP, finance, and HR systems, and influence the product roadmap to reduce friction and automate integration tasks over time.
- • Develop and mentor a mid-management layer across four sub-teams, shaping leadership capabilities and raising quality standards for internal teams and external implementation partners.
- • Collaborate closely with Sales, Account Management, and RevOps to align implementation complexity with sales cycles, directly impacting win rates and revenue velocity by making Perk easier to buy and deploy.
- • Design and implement capacity models grounded in data to forecast resource needs, optimize team utilization, and ensure scalable delivery without compromising quality.
- • Treat implementation as a P&L lever by balancing cost efficiency with customer value, ensuring that operational rigor translates into commercial outcomes.
- • Drive adoption of automation and product-led approaches to reduce manual delivery work, leveraging AI and system capabilities to transform how customers are onboarded.
- • Operate with autonomy in an evolving function—designing processes from the ground up without relying on fully defined briefs, and thriving in ambiguity as the team scales.
- • Maintain a hands-on leadership style, capable of designing workflows, analyzing metrics, and making data-driven decisions to improve implementation outcomes.
- • Influence cross-functional teams without direct authority, building alignment between Implementation, Product, Sales, and Engineering to prioritize initiatives that reduce complexity and accelerate time-to-value.
- • Ensure implementation standards are consistently elevated across global operations, supporting Perk’s mission to deliver a 7-star customer experience.
- • Represent Implementation as a core pillar of the Revenue Leadership Team, contributing strategically to company-wide growth objectives and operational excellence.
🎯 Requirements
- • Proven SaaS implementation or onboarding leadership at scale, with a track record of developing large teams
- • Multi-product implementation experience across a portfolio, not just one product
- • Hands-on experience with technical integrations, particularly ERP or finance systems
- • Ability to flex across high-velocity scalable standardised implementations as well as more complex implementations
- • Measurable efficiency gains: reduced implementation time, standardised delivery models, clear before/after metrics
- • A track record of using automation or product-led approaches to reduce manual delivery work
🏖️ Benefits
- • Opportunity to lead a critical function on the Revenue Leadership Team at a fast-growing global SaaS company
- • Work in a high-impact role shaping how millions of users experience work through automation and streamlined processes
- • Collaborate with a diverse, global team representing over 70 countries
- • Relocation support available for candidates from anywhere in the world
- • In-person work culture with 3 days per week in the office, fostering connectivity and creativity
- • English as the official office language, with a strong emphasis on inclusion and equal opportunity
Skills & Technologies
Onsite
About Perk.com Inc.
Perk.com Inc. operates a cloud-based employee rewards and recognition platform that lets employers allocate points redeemable for merchandise, gift cards and experiences. The SaaS product integrates with HRIS and collaboration tools to automate milestone and peer-to-peer awards, provide analytics on engagement, and manage global tax-compliant fulfillment. Founded in 2010 and headquartered in Austin, Texas, the company serves mid-market to Fortune 500 clients seeking to reduce turnover and reinforce culture through real-time recognition programs.
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